Linteau's Top to Bottom Auto Cleaning

Initial Business Response / [redacted] (1000, 6, 2017/10/10) */ As the customer stated in her complaint, they entered the wrong address online to ship their order toUPS shows that they did deliver the shirts to the address that was provided, which is why they refuse to take responsibility for replacing the shirtsThe reason we filed a claim with UPS, even though they did nothing wrong, was to see if they could at least get the package back from the neighbor that they were delivered toHowever, they were not able to retrieve the shirts because the neighbor denied ever receiving themEven though we did our part and shipped the shirts to the exact address provided, we will go ahead and refund 50% of the cost of the shirts as a one time courtesy

Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ The customer placed his order after our cutoff time on 04/His order shipped [redacted] 2nd Day Air, as requested, on Friday 04/We have never offered Saturday or Sunday deliveriesAs he stated in his complaint, he received his order on Tues 04/12, which was business days [redacted] does not count weekends or holidays as business days, as stated in our policies on the websiteHis order shipped exactly as requested so we cannot credit back any of his shipping costsHowever, We would be happy to offer the customer a $off coupon code that could be used on a future order of $or moreHe just needs to call our customer service department at 800-332-and reference order# [redacted] , and the customer service rep can give him the coupon code

Initial Business Response / [redacted] (1000, 5, 2017/09/20) */ We are very sorry that the customer was unhappy with the kiwi shirts she receivedWe always respond to every email and phone message we receiveUnfortunately, we did not receive the original email she sent to us on 06/We usually only accept returns within days of the customer receiving the merchandiseHowever, we made an exception for this customer because she did prove that she tried contacting our customer service department in a timely mannerWe promptly sent the customer a call tag on 09/for her to send them back for a full refundAs soon as we receive the returned items we will process the credit

Initial Business Response /* (1000, 6, 2017/10/10) */
As the customer stated in her complaint, they entered the wrong address online to ship their order toUPS shows that they did deliver the shirts to the address that was provided, which is why they refuse to take responsibility for replacing the
shirtsThe reason we filed a claim with UPS, even though they did nothing wrong, was to see if they could at least get the package back from the neighbor that they were delivered toHowever, they were not able to retrieve the shirts because the neighbor denied ever receiving themEven though we did our part and shipped the shirts to the exact address provided, we will go ahead and refund 50% of the cost of the shirts as a one time courtesy

Initial Business Response /* (1000, 5, 2015/07/27) */
The customer should have received a 2nd email with the 2nd tracking #It's possible that it either didn't go out due to a computer glitch or that it got caught in the customer's spam folderThe customer will be receiving the rest of her order
within the amount of time promisedWe would be happy to give her a coupon that would be good for $her next order of $or moreIf she wants to return the order before 08/20/15, we would be happy to send her a prepaid *** label & issue her a refund for the merchandise once we receive itHowever, we cannot be held responsible and/or compensate her for promises she made to her own customerOur customer service manager was on her lunch break at the time of her call & the customer stated she would call back in an hour but never did

Initial Business Response /* (1000, 5, 2017/09/20) */
We are very sorry that the customer was unhappy with the kiwi shirts she receivedWe always respond to every email and phone message we receiveUnfortunately, we did not receive the original email she sent to us on 06/We usually only
accept returns within days of the customer receiving the merchandiseHowever, we made an exception for this customer because she did prove that she tried contacting our customer service department in a timely mannerWe promptly sent the customer a call tag on 09/for her to send them back for a full refundAs soon as we receive the returned items we will process the credit

Initial Business Response /* (1000, 5, 2016/04/14) */
The customer placed his order after our cutoff time on 04/His order shipped *** 2nd Day Air, as requested, on Friday 04/We have never offered Saturday or Sunday deliveriesAs he stated in his complaint, he received his order on Tues
04/12, which was business days*** does not count weekends or holidays as business days, as stated in our policies on the websiteHis order shipped exactly as requested so we cannot credit back any of his shipping costsHowever, We would be happy to offer the customer a $off coupon code that could be used on a future order of $or moreHe just needs to call our customer service department at 800-332-and reference order# ***, and the customer service rep can give him the coupon code