Dear [redacted], In response to your letter dated 7/25/2016 on behalf of [redacted].Unfortunately, the leather warranty that Ms. [redacted] purchased does not cover damages from animals outside of pet stains. As you can see from attached picture, the damage is rather extensive. Like any insurance policy...
there are exceptions to coverage which the consumer receives from as at delivery. [redacted] ###-###-#### makes these decisions independently of our company. We did call [redacted] to support Ms. [redacted], but they played us a taped recording in which she indicated dog damage.To further support Ms. [redacted] we have found a repair service if she so chooses to use it. We connected her with [redacted] ###-###-#### a leading expert in leather repair.I wish there was more that we could do at this point, unfortunately this type of damage is not covered.Sincerely, Jeff L[redacted] President
Dear [redacted], In response to your letter dated 7/25/2016 on behalf of [redacted].Unfortunately, the leather warranty that Ms. [redacted] purchased does not cover damages from animals outside of pet stains. As you can see from attached picture, the damage is rather extensive. Like any insurance policy...
there are exceptions to coverage which the consumer receives from as at delivery. [redacted] ###-###-#### makes these decisions independently of our company. We did call [redacted] to support Ms. [redacted], but they played us a taped recording in which she indicated dog damage.To further support Ms. [redacted] we have found a repair service if she so chooses to use it. We connected her with [redacted] ###-###-#### a leading expert in leather repair.I wish there was more that we could do at this point, unfortunately this type of damage is not covered.Sincerely, Jeff L[redacted] President