Linen Mart

Warning! Do not buy from Linnen Mart. We received a comforter, sold as king size. It was way too small, 10" smaller than the size they stated on the website, which was actually smaller than industry standard. Their website claims easy returns, but returns are impossible. Clicking on the link for returns yields a message: “Redo will be available very soon. Please stay tuned”, Every day for three days. They removed the phone number from their website and the number that was previously listed has been disconnected. I send three emails to their customer support and no reply. This is a very deceptive business, selling substandard goods.

I’ve been trying to reach them for two weeks for a return because the comforter I ordered does not look like good quality. Sent at least three messages and sent a return request on my account and no response. The thirty days will be up soon and I’m pissed it hasn’t been approved to send it back. Don’t order from them!

If I could give one star, I would. My husband places an order on the 23rd of July, and ever since then the money has been pulled out our account, put back in our account and that has happened a total of 6 times already. Which really put us in a financial bind. I called to cancel the order and they said, well we can’t do that and we are only showing one charge on your account. I wouldn’t recommend using them if you don’t want your account to be screwed with, getting ready to call the bank and dispute it, I don’t even want the comforter anymore you can keep it. I just want my money back.

Linenmart.ca is a lot better than this. Most people confuse these two websites.

If you are thinking of ordering from this site, same your time and look elsewhere Give them a one star seems like giving them more credit. Order a 6pc Comforter set for my daughter for Christmas.NEVER received my order… Emailed them three times with no response and no one EVER answers the phone. Just want a refund at this point.

They will say shipping within 1-3 days but that is not the case. Their customer service is useless and is a waste of time.

Within 1/2 hour of my online order with Linen Mart, I found the same item for half the price at Walmart (with free shipping). I immediately emailed that I wanted to cancel the order. They said they 'might not be able to do so'. The item arrived. I have started the process to return it. I did a proper request. Now the have been 'reviewing' my request for 5 days. This company is sleazy and I do not recommend using them.

BEWARE - I mailed my refund back within a few days of receiving the item, dully within the 30 day refund policy. Name: Jonathan Rice RMA# KYW8K3CI

They emailed me on June 29th saying they received my return and will be inspecting it.
Now for a solid month they've been emailing me saying my item is still in "inspections" despite that I never even took the bedspread out of the box, and certainly never even used it.

I've called their customer service number many times and they either put me on a super long long or they tell me I can only email about returns.

SCAM - at this point I think they are just trying to not honor their refund policy. And I never even USED the item, never even took it out of the box. Had I known they would scam me and not give a refund, I would have just kept it.

I now told them they have until FRIDAY, July 30th, to process my refund or I have to start a dispute with my bank. I cannot drop this, I no longer have the item and followed the refund policy, so one way or another I WILL be getting my refund.

In sane! I will delete this review, Linen Mart, when you process my refund.
This is zero integrity, despicable, and no excuses at this point.

Finally found what I found the comforter set I wanted but sadly after reading the reviews I am afraid to order and lose out on my item or money . So sad that we can not trust companies any more its not just this company I've read on a few the results were the same. On poor quality as well .

Ordered a comforter set about a year ago and never received it. Contacted customer service about the package and was told it was delivered... It was never delivered to my address and at the dates it was showed delivered someone was at home... customer service had me contact the mail carrier and even after that I could not get a new comforter set shipped to me or a refund... funny they still send me emails... poor customer service ... horrible customer relations.

I ordered 4 quilt sets with throw pillows and a set of deep pocket sheets. Out the foot price with tax and shipping was $232 +/-.

They shipped 2 of the quilt sets and sheets, and cancelled two due to out of stock. Checking their website, sure enough the 5 pc quilt sets now said “sold out” but they showed availability of same quilt in a 3 piece set. Nobody called to offer me that option despite repeated e mails (from me) to PLEASE call me to resolve this.

None of this really mattered, though, since the FedEx guy left the parcel on a county road 1/4 mile from my house. I never got items, even though FedEx tracking showed delivered. Talked to LinenMart’s call center, bunches of FedEx folks—they admitted it was their fault, the truck had satellite tracking and it came nowhere near my house. LinenMart emails kept telling me to file a claim with FedEx, which FedEx promptly denied since I had no standing to file a claim since I wasn’t the shipper.

LimenMart’s call center folks were polite, professional-, and cordial...but are 1500 miles away from any Linen Mart employees who can make a decision.

I texted the FedEx screenshot of truck route along with all of the pertinent documents I had to Lineen Mart’s Warehouse guy along with a plea that he have a Customer service person call me so we can settle this more or less amicably. So far no response but he was polite.

Linen Mary didn’t misdelover he package. FedEx did But Linen Mart had a responsibility to fix the shipping problem since the merchandise never made it to the buyer. There was info that FedEx requires that the buyer just can’t provide. It has to come from seller. Sitting on one’s hands and expecting customer to fix everything is a poor way to do business.

Especially when customer has demonstrated and verbalized a willingness to reorder if the problem can be resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have communicated with the individual filing the complaint and we are resolving the matter.Thanks[redacted]