Linder Learning Academy

We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion.  The antenna is not defective; but, does have limited capabilities.  The customer was offered a credit of $10.00 (full retail price of the antenna he purchased) towards another antenna that would be a better solution for him.  He did not want to try another antenna; but, requested a refund instead.  We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility.  In order to resolve the complaint, we will refund the customer's $4.00. Regards,[redacted] 
Revdex.comJohn H[redacted]
320 N Michael Ave
Fullerton CA 92833
RE: Complaint ID #  11632172
Dear John H[redacted] :
  
This message is in regard to your complaint submitted on 8/14/2016 against Channel Master, LLC.  Your complaint was assigned ID 11632172.
The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your review. The contents of this message are below or attached. Please respond within 7 calendar days or the complaint will be closed as assumed resolved. All responses will be copied to the company.
The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.
Regards,
Conciliation & Engagement Specialist
Your Revdex.com
MESSAGE FROM BUSINESS:
We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion.  The antenna is not defective; but, does have limited capabilities.  The customer was offered a credit of $10.00 (full retail price of the antenna he purchased) towards another antenna that would be a better solution for him.  He did not want to try another antenna; but, requested a refund instead.  We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility.  In order to resolve the complaint, we will refund the customer's $4.00. Regards,Channel Master 
Revdex.comJohn H[redacted]
320 N Michael Ave
Fullerton CA 92833
RE: Complaint ID #  11632172
Dear John H[redacted] :
  
This message is in regard to your complaint submitted on 8/14/2016 against Channel Master, LLC.  Your complaint was assigned ID 11632172.
The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your review. The contents of this message are below or attached. Please respond within 7 calendar days or the complaint will be closed as assumed resolved. All responses will be copied to the company.
The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.
Regards,
Conciliation & Engagement Specialist
Your Revdex.com
MESSAGE FROM BUSINESS:
We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion.  The antenna is not defective; but, does have limited capabilities.  The customer was offered a credit of $10.00 (full retail price of the antenna he purchased) towards another antenna that would be a better solution for him.  He did not want to try another antenna; but, requested a refund instead.  We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility.  In order to resolve the complaint, we will refund the customer's $4.00. Regards,Channel Master 
Revdex.com[redacted]Channel Master, LLC 2065 W Obispo Ave Ste 103Gilbert AZ 85233 Re: ID # 11632172 - John Haan Dear Jodi Carroll:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. We notified John H[redacted] of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,Yesenia Villegas|Your Revdex.com
Revdex.comJohn H[redacted] 320 N Michael Ave Fullerton CA 92833 Re: ID # 11632172- Channel Master, LLCDear John Haan ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional information. Sincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion.  The antenna is not defective; but, does have limited capabilities.  The customer was offered a credit of $10.00 (full retail price of the antenna he purchased) towards another antenna that would be a better solution for him.  He did not want to try another antenna; but, requested a refund instead.  We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility.  In order to resolve the complaint, we will refund the customer's $4.00. Regards,[redacted] 
Revdex.comJohn H[redacted] 320 N Michael Ave Fullerton CA 92833 Re: ID # 11632172- Channel Master, LLCDear John Haan ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional information. Sincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:We did not refuse to exchange or refund this customer.The customer purchased our lowest cost antenna at a 60% discount during a promotion.  The antenna is not defective; but, does have limited capabilities.  The customer was offered a credit of $10.00 (full retail price of the antenna he purchased) towards another antenna that would be a better solution for him.  He did not want to try another antenna; but, requested a refund instead.  We offer a 30-day Money Back guarantee and our return policy clearly states that return shipping is the customer's responsibility.  In order to resolve the complaint, we will refund the customer's $4.00. Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joanna P[redacted]

A Customer Service Representative from Channel Master was able to make contact with Joanna P[redacted]. She was very happy to hear from us and get to speak with us in regards to the issues she experienced on Free Antenna Day. Her main concern was that it was unfair for people because she was...

able to get the antenna into the cart and was not able to proceed to checkout. I explained that this was obviously due to traffic issues on the website, and she fully understood that it was not Channel Master as a company that was doing this on purpose. The resolution was us sending her antenna, which she was very thankful for. .