Lincoln Towing

Dear Mr. [redacted].Thank you for your inquiry into this matter.As you stated in your compliant, you read the Parking Sign posted by the City of Seattle that stated NO PARKING 0600-0900.With this official sign, I don’t have any idea why you would have believed hotel employees or bystanders on the...

street.  Clearly this was not a good decision.Lincoln Towing is contracted with the City of Seattle to perform impound services and to tow vehicles that are illegally parked to improve traffic flow.  Your vehicle was legally ticketed and we are bound by that contract to remove your vehicle from blocking.If, in fact, you have spent time in the towing industry, this should come as no surprise to you.Further, the driver does not make $15.00 per hour so it sounds like you are embellishing to gain sympathy for your cause.  (he makes significantly more)We will not be refunding any money to you for your inability to follow what you have acknowledged as the instructions on the City of Seattle Parking Sign.I hope that you enjoyed the rest of your vacation to our fair city.Sincerely...

Accidents are always full of stress and often even the simplest things get confusing.This is a case of a relatively new driver not fully understanding the policy and in his zeal to ease the stress of the situation misstated the process.There was no intent to mislead the complainant. Our operator...

should not have offered any recommendation, rather he should have provided the options available.Our operators are hourly employees that have no incentive to bring the vehicle to our storage yard instead of a repair shop, or any place requested by the consumer. Because our operator failed to provide accurate information at the scene, it is only right that we stop the collection activity and cancel any lien deficiency that is owing after the public auction of the vehicle.Effective today, we have terminated all further collection activity.Our sincere apology for these circumstances that made the situation worse.

Chuck has been calling and leaving you messages.We need estimates for repair so we can move forward.Please respond to [redacted] and copy me.Thanks,Mike

Dear Revdex.com.We have been in contact with Mr. [redacted] regarding the alleged damage to the vehicle.  Part of the confusion here was that the driver of the vehicle was not [redacted], but his son.  We have shown Mr. [redacted] pictures of the vehicle before it was towed that show the damage was...

done prior to our towing of the vehicle.  He seems content that we did not do the damage and we believe he will be discussing the matter with his kid.We denied the claim and have had no further contact from Mr. [redacted]

Ms. [redacted],Well, we have come a long way on this matter.  I find it interesting that you would still want compensation for the work performed, but I did tell you to make an offer for resolution.Noting that I still have the same cost base on this transaction, and that we did nothing wrong, I believe that a refund in the amount of $100 would be fair for both of us.If you agree, please let us know and we will process a refund check to you.

Complaint: [redacted]I am rejecting this response because:  The actual subject of the complaint was not addressed. My vehicle had been STOLEN and abandoned by the party who STOLE it. Parking enforcement has admitted they do not run plates to see if a vehicle is stolen. Once I discovered where it was, I immediately tried to get it out. No one from Lincoln Towing or the SPD ever informed me the van had been recovered, I found it on my own. Once Lincoln learned the facts, the van should have been released to me. Possessing stolen property knowingly is a crime. Pay me back my money. Sincerely,[redacted]