Lincoln Publications

In order for our office to look into this matter we require a copy of your receipt as well as a delivery confirmation or registered mail receipt if applicable.  This can be faxed to [redacted].

Your magazine has been ordered and should be received shortly.

In order for our office to look into this matter we require a copy of your receipt.  This can be faxed to our office at 719-266-6942.

In order for our office to look into this matter we require a copy of your receipt.  Also please enclose a copy of your registered mail or delivery confirmation receipt if available.  This information can be faxed to ###-###-####.

Your receipt is dated September 21, 2013 so we have until March 21, 2013 in which to fulfill our contract.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be a start to a final resolution but does not resole the issue. I will fax a copy of the receipt to the business and  I will wait until for the business to perform an action and, if it does, will consider this complaint resolved at that time. This in no form says that this is resolved by accepting this response. 

Regards,

[redacted] magazine was no longer available at the time your order was entered and was substituted with [redacted].  You have been receiving [redacted]...

magazine.  If you do not like the [redacted] magazine please contact our office at [redacted] to select a different magazine more to your liking.

face="Verdana">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

it is not acceptable for anyone not to be able to open a PDF attachment here is the document again. Here is the document in pDF format and it word

Regards,

In order for our office to look into this matter we require a copy of your receipt.  This can...

be faxed to our office at ###-###-####.

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I still have not received a refund nor any correspondence from Lincoln Publications. I am expecting a refund of $146.  Please advise on next steps to resolve this issue.
Thank you,

Regards,

Thank you for your receipt, we are now looking into this matter.

Your magazine has been ordered.  As per your receipt it may take between 90 and 180 days in which to receive your product.

Thank you for resubmitting your receipt.  We are now looking into this matter.

I appreciate the fact, that Lincoln Publications is looking into the matter.  However, I...

cancelled the subscription order within the 3 business days allotted to me, (3 day right of rescission) and on the back side of the receipt order, it states, if the cancellation is submitted within 3 business days, which it was, then a full refund would be given to me once my check cleared the bank, and a refund for the full amount would be mailed to me within 10 days of the check clearing, in which case, my check has cleared the bank over a month ago, still NO REFUND!!!!!   All I want is MY $48.00 DOLLARS REFUNDED TO ME A.S.A.P., as the receipt states it would be.   It is plain black and white, no gray area...so PLEASE REFUND MY MONEY!!!!!    I am very disappointed in this company and the door to door salespeople they employ!   In my honest opinion, this company is out to rip off any consumer they can, since they do not take care of their business as stated on their receipts.   I sent a letter with the required cancellation copies needed to cancel the subscription to the magazine I had ordered, and the company NEVER ONCE TRIED to contact me.   I believe they chose to ignore my cancellation letter and notice, and they also have very poor customer service...my phone number was included in the letter, they could have easily called me, as well.    I don't understand what else they need to look into this matter.  I have submitted a copy of my cancellation letter, and a copy of the receipt and a copy of the cancellation on the back of the receipt, as well.   All the evidence needed has been provided.   All that is left is for this company to do the right thing, and mail me my check of $48.00.   Thank you.

In order for our office to look into this matter we require a copy of your receipt.  This can be faxed to our office at 719-266-6942

We have received your letter and have...

looked into this matter.  We have pulled all of the orders for that entire day from not just your agents but all of our agents and we did not even collect a total of cash for $688 for the entire day from all of our agents.  We have spoken to the agents in question and they remembered GIVING you free subscriptions from donations that they had received for the day.  This practice is not something that we condone and the agents have been terminated.  If you can prove that the $688 was in fact given and was all from your pocket, such as an ATM withdrawl slip or bank withdrawal slip we can proceed with this matter further.  All of your magazines were processed by the fulfillment center prior to this case being filed and they should be received shortly.

We had an incorrect address on file and have reordered your magazine for you.

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,