Lily Jade

From: Jeff G***Date: Fri, Jan 20, at 3:PMSubject: Re: Complaint ID ***To: *** *** Thank you ***, The issue with her receiving the bag back was resolved on 11/19/We have since resolved the slow
turn-around times with our warehouse to ensure these type of delays are not encountered any furtherShe has since ordered additional product from our company.Please consider this issue resolved.Thanks for your assistance.Sincerely,Jeff G*** | General Manager| C: ***

Lily Jade has taken the necessary measures to refund this customer due to repair issues. The refund was processed today to her [redacted] account in the amounts of $258.10 (confirmation #[redacted]) and $20 (Confirmation#  [redacted]) for a total of $278.10. The following email...

was sent to [redacted] today: [redacted],My apologies on delayed response. I have personally followed up and refund or $278.10 in the form of two payments ($258.10 and $20) is being processed for payment to your PayPal account using email address: [redacted].com. Please allow for 5-7 business days for the funds to be reflected in your account. I am sorry that you had a less than good experience with our products and support. We have taken measures to ensure quality issues are addressed. I will also be working with Customer Service team to improve with response times.