Lightspeed Networks

To Whom it May Concern: LightSpeed Networks, Inc (dba LS Networks, dba Quantum Communications) understands there has been a complaint regarding inaccurate billing on this account. Our understanding of the events are as follows: The customer requested service be terminated on 12/13/18. Based on the existing contract, customer must give notice 30 days in advance, so customer service was terminated on 1/13/19On January 1, 2019 we processed our normal January invoice for January Service as the service had not been terminated.On January 7, 2019 the customer’s credit card was charged based on the recurring billing charge set-up for payment.On February 1, 2019 no invoice was sent.On February 7, 2019 the customer’s credit card was charged based on the recurring billing charge set-up for payment.On February 8, 2019 a Credit Memo was issued to the customer for the service period January 14 through January 31 and a refund of 24.51 was processed.In February the customer disputed the Feb 7 credit card charge and was credited on their credit card. On March 10, 2019 LS Networks became aware that auto billing was still instated due to a system error. LS Networks staff removed the auto bill provision and the customer’s payment information. In order to further remedy this error, during the week of March 18, 2019 a refund for $39.99 will be processed and mailed to the customer at their address on file. LS Networks apologizes for any frustration this error may have caused and appreciates the opportunity to remedy the situation. Thank you, Leslie HCorporate Counsel 921 SW Washington St., Ste 370Portland, OR 97205Direct: ***Cell: ***www.LSNetworks.net