Sent: Thursday, October 30, 10:AM To: [redacted] Subject: ID# [redacted] Lighting Inc- [redacted] On 10-23- [redacted] (owner) of Lighting Incorporated contacted Mr [redacted] and apologized for the manner in which his order was handledMr [redacted] agreed to refund Mr [redacted] his $on check *** and sent him a gift certificate for $It was our understanding that Mr [redacted] would look up the manufactures number on the knobs he needed and we would order them free of chargeMr [redacted] (operations manager) for Lighting Incorporated reached out to him on the 25th and left him message requesting the information on the knobsTo date we have not received the information from him Lighting Incorporated has been in business since and believe that our commitment to customer service has been the foundation to our successMr [redacted] unfortunate experience has given us an opportunity to discuss and improve our policies and procedures with respect to how our staff handles “walk in” customers Cordially, [redacted] General Manager Lighting Incorporated Houston, Austin, San Antonio, Woodlands [redacted] *
Sent: Thursday, October 30, 10:AM To: [redacted] Subject: ID# [redacted] Lighting Inc- [redacted] On 10-23- [redacted] (owner) of Lighting Incorporated contacted Mr [redacted] and apologized for the manner in which his order was handledMr [redacted] agreed to refund Mr [redacted] his $on check *** and sent him a gift certificate for $It was our understanding that Mr [redacted] would look up the manufactures number on the knobs he needed and we would order them free of chargeMr [redacted] (operations manager) for Lighting Incorporated reached out to him on the 25th and left him message requesting the information on the knobsTo date we have not received the information from him Lighting Incorporated has been in business since and believe that our commitment to customer service has been the foundation to our successMr [redacted] unfortunate experience has given us an opportunity to discuss and improve our policies and procedures with respect to how our staff handles “walk in” customers Cordially, [redacted] General Manager Lighting Incorporated Houston, Austin, San Antonio, Woodlands [redacted] *