Lifetouch

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ I have been informed by one of our customer service representatives that they have connected with Ms [redacted] via email and have advised Ms [redacted] that an order with the correct background has been placed and she can expect to receive the order in approximately 3-weeksAlso, a full refund is being processed,which Ms [redacted] should receive in approximately 10-daysOur customer service representative is going to check back with Ms [redacted] in two weeks to confirm receipt of the refund and again in aproximately three weeks to confirm receipt of the order

Ticket ID: WSCLJThank You - Revdex.com Complaint ID # [redacted] Thank you Mr [redacted] for your help with my dispute.Sincerely, [redacted] ***-- [redacted]

I have been informed by our customer service representative that they have contacted our lab and the lab sent customer service a copy of the high resolution image Customer service has forwarded that image to Ms [redacted] along with a copyright release Customer service has also confirmed with Ms [redacted] that she received the image and the release

Initial Business Response / [redacted] (1000, 7, 2016/09/06) */ Contact Name and Title: Ben V***, Service Manage Contact Phone: [redacted] Contact Email: [redacted] @billblackauto.com The customer came in with a no start concern and a power steering leakThe vehicle appeared to have been sitting for quite a whileThe technician found the interior lights had been left on and had drained the batteryWe charged the battery and tested the charging system, everything tested okOur technicians then inspected the power steering system and found the rack & pinion leaking, as well as the power steering pressure hose and power steering pump reservoir inlet hoseThe pump was noisy due to the pump being run low on power steering fluid The customer did have an aftermarket extended service contract, the contract did not cover the hoses so we assisted in the cost by reducing our labor rate; we replaced the hoses and installed them for freeThe warranty company would only pay for an aftermarket power steering pump; they refused to put a GM pump on the car The vehicle was ready for pickup and we finally were able to get the vehicle to act up concerning the no start concernWe replaced the starterNo charge to the customer The vehicle returned and the power steering pump was leaking at the front seal, the customers Warranty Company would not pay to have it replaced againWe took care of the customer and absorbed costThe technician washed the vehicle's engine bay thoroughly and road tested the vehicle milesHe returned and inspected the underbody and there were no signs of leaks The customer returned with another power steering hose leakingThis time the power steering cooler line is leaking due to a small pin hole that had developed in the metal line due to rust We are very sorry the customer has had multiple problems with the vehicle and would like to go ahead and replace the other power steering cooler line that has the pin hole in it This decision has been made with the customer's satisfaction in mind, even though it was not part of the repair or the initial parts replacedWe have made multiple attempts to contact the customer and hope that we can find a mutual resolution to the issue

I have been informed by our customer service representative that they received the necessary information from Ms [redacted] to find her order Ms [redacted] 's daughter had retakes done on 10-11- The customer service representative informed Ms [redacted] that once the images were loaded into the system, Ms [redacted] would be able to view them online The customer service representative also informed Ms [redacted] that the same picture package she ordered for the original picture day would be ordered of the retakes The retake image would be the image that appears in the yearbook Also, a refund check in the amount of $was sent to Ms [redacted] on 10-12-

We attempted to contact the customer by phone but we were not able to get in touch with themWe were however able to make contact through emailWe informed them that we have looked into this and there is nothing wrong with the order that they made for the class picture, the picture has just not finished productionWe explained that with this type class photo we use the individual photos of all the students to make up the classroomsWe do not even start working on the class photo until the retake day is done so that we can make sure that all the students are photographedAfter that there is a long verification process that we go through with the schools to make sure we have the correct spelling of names and that the students are placed in the correct classBecause of how much goes into this our class pictures are usually not delivered to the school until Spring time.For this school we just received back the cards that we sent to the school to confirm the students at the beginning of this monthWe are currently in the process of putting all the class pictures together and hope to have it out soon

I am rejecting this response because: I did NOT receive the photos on WedJune 1st via Fed -Ex Attached is a picture of the package I received on Saturday afternoon, June 4th in my mail box with stamps and no postmarkI am satisfied with the photos, I just wanted to let you know the were not delivered FED EX.But as of today, Friday, June 10, 2016, I still have not received the refund of $ I had asked to leave the case open until I have received both things, I have received photos, still waiting on refund

Complaint # Please accept this as confirmation that we are in receipt of Mr [redacted] ***’s complaint regarding “The Bag” deliveryWe forwarded the complaint to that department and below is the response: Dear Mr***, In response to your complaint with the RevDex.com in regards to the unsolicited delivery of the The Bag, I do apologize for this continued issue We do provide any DND requests to the Independent Contractor on each route This is updated and provided to the Contractor each weekI have asked the manager to contact the Independent Contractor who delivers your route to ensure they understand this request and it is followed The District Manager will stop by your address each week for the next few weeks to ensure that the request has been followed If a Bag is still found, they will pick it up and take additional corrective action with the Independent Contractor Again, I do apologize Best Regards, Andrea L [redacted] Alternate Product Customer Service Supervisor The Bag Thank you for allowing us to address this consumer’s concernsIf we can be of further assistance please let us know

I have been informed by our customer service representative that they have been communicating with Ms [redacted] via email and they have informed Ms [redacted] that a refund in the amount of $has been processed and was sent to Ms [redacted] on October 13th Ms [redacted] was happy with this resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAll matters have been resolved successfullyThank you

We contacted Mr [redacted] and apologized for the confusion regarding the portrait programWe let the customer know that since they were unaware that they still owed for the photos when they passed them out that we would waive the fee for the photos and take them off the list of people that still need to payMr [redacted] stated that he was happy with this outcome and needed no further assistance at this time

I have been informed by our customer service representative that they received an email from Ms [redacted] that had the information they needed to locate the order They did find that the order was entered into the system on 10-7- Customer service has contacted our lab and they are having the order expedited to Ms [redacted] The customer service representative left a message for Ms [redacted] to advise her of this and also sent her an email giving her the information The customer service representative will follow up with Ms [redacted] in a few days to confirm receipt of the order

On November 28, I was advised by our customer service representative that they contacted Ms [redacted] and informed her that a 15% credit ($46.01) had been applied to her credit card for the inconvenience caused by the delay in receiving the proofs The customer service representative also offered to resend the wallets with one of our other personalization options Ms [redacted] wants to view these other options online and will get back to the customer service representative with her decision I've been informed by our customer service representative that they have left messages for Ms [redacted] to see if she had made any decision but as of December 2, they have not yet heard back from Ms [redacted] They will continue reaching out to Ms [redacted] to see what she decides

I have been informed by our customer service representative that they have made contact with Mr [redacted] and an order is being placed for a CD along with a credit being issued to Mr [redacted] credit card in the amount of $ Our customer service representative will check back with Mr [redacted] next week to confirm receipt of the CD, which Mr [redacted] can expect to receive on or about July 11th

I have been informed that there is not just an issue with [redacted] 's order, but it is an issue that is affecting the entire job The managers and account specialists are working diligently to get the matter resolved but it is going to take some time A customer service representative has reached out to [redacted] and spoke to them about the issue A refund is being provided to [redacted] We will continue to send updates as they are received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also sent a separate e-mail indicating that I received the photosThanks again for your consideration of this matter

I have been informed by our customer service representative that an adjustment to Ms [redacted] 's order has been processed to include the name and grade on her child's images The order is being expedited to Ms [redacted] and she can expect to receive the order in to days Our customer service representative will follow up with Ms [redacted] next week to confirm receipt of her order

Initial Business Response / [redacted] (1000, 8, 2015/06/02) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Your Revdex.com complaint has been forwarded to me for responseWe apologize for the frustrations you experienced when you received your daughters portrait package As you may know, Lifetouch has been a provider of school portraits for more than yearsWe are an employeeowned company and our goal is to create lifelong memories for families while providing schools with essential photographic and other valueadded servicesLifetouch is invited by the school to take portraits of students for the benefit of both the school and the parentsA portion of portrait sales is used by schools to supplement their budget and fund special activities and projects that might not otherwise be possibleThe spring program allows for variety in design and products that are not possible in the fallParents are able to see and touch the different products we offer The spring portrait program also provides families an opportunity to record the growth and maturing of their children in the second half of the school yearSignificant physical changes often take place with young children from the beginning to the end of the school yearMany families appreciate the opportunity for a current portrait of their childThere is no obligation to purchase; some or all of the portraits may be purchased or the portraits can simply be returnedWhen portraits are returned to Lifetouch, we securely dispose of themA national contract enables Lifetouch to recycle our products If the parent prefers not to have his or her child photographed, the picture day flyer explains that the parent may notify the childs teacher with a note so that an individual portrait is not taken and portraits are not sent home Lifetouchs goal is to offer high quality, reasonably priced portraits to the families of students during their growing years and to support the school as a partner in educationWe value the support of parents and hope that we can serve you in the future

We would like to apologize to Ms [redacted] for the problem we caused herWe had no intention of doing anything wrongSome banks/lenders will not finance a vehicle that has a 25% damage disclosure [redacted] is one of those banksOur Finance office felt that [redacted] would make a loan on the car so we sent her application to themWe should have asked Ms [redacted] for her okay, but we were just trying to help get a lender to finance the car for her [redacted] said they would remove the inquiry from her record if we would send them a letter(Attached)They said it could take up to days for it to come off.Again I am sorry for the issue we causedJerry M [redacted]