TV was sent back to me but was not working. I contacted company and was told to mail back tv and would receive call concerning next action. Was later called and told new tv would be mailed. But I recieved a call today that based on the notes they have, I am DEAD and therefore can not get new TV!!!!
We are the repair company that works for the company this customer purchased a warranty from. We cannot issue refunds or replacements as customer has never purchased anything from us. That being said, we contacted the customers warranty company with his information and arranged for a refund to...
the customer. This should already be completed. Mike
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
TV was sent back to me but was not working. I contacted company and was told to mail back tv and would receive call concerning next action. Was later called and told new tv would be mailed. But I recieved a call today that based on the notes they have, I am DEAD and therefore can not get new TV!!!!
Consumer confirmed her received check.
We forwarded the complaint to the customer's warranty company who reimbursed him for the TV. Should be all set.
[redacted] called to say: Complaint has been resolved.
We are the repair company that works for the company this customer purchased a warranty from. We cannot issue refunds or replacements as customer has never purchased anything from us. That being said, we contacted the customers warranty company with his information and arranged for a refund to...
the customer. This should already be completed. Mike
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] called to say her complaint was resolved and she received her refund on 6/5/15. Complaint is resolved.