This is written in regard to Revdex.com complaint ID [redacted] in your letter to Lifetime Muffler dated July 18, First of all, Lifetime was closed 7/4/which was on a Friday, also, Lifetime was closed the following week for vacation, a tradition Lifetime has observed for many years We haven't been open on a Saturday for about ten years - working 8-M-FOur vacation time was posted in the window next to front door for two weeks Since I the owner - drove a 'Lexus from '- 2/- we felt comfortable about working on the Lexus in question ***, our mechanic, has knowledge on air bag suspension, we gave the job of diagnosing and possible repairing to *** (whatever car I'm driving - repairing of it is done by Lifetime.) It took [redacted] alittle over half a day to dissemble, examine, and diagnose the problem We let the customer know The customer was told a rough estimate of $1000- for a used compressor plus $- labor, or we suggested replacing the air suspension with shocks, which would cost about $1000- Since we did what the customer wanted us to do, $is a really low amount for what was done The customer spoke to us about a lady who runs a garage who only works on foreign, specialized vehicle work - her charge for doing what we did for $119- We feel justified in charging the amount we did for the same diagnosis a couple of other garages found the same as ours(but charged more than us) Therefore, the $will stand and no refund will be given Sincerely, [redacted] , Corp Officer
This is written in regard to Revdex.com complaint ID [redacted] in your letter to Lifetime Muffler dated July 18, First of all, Lifetime was closed 7/4/which was on a Friday, also, Lifetime was closed the following week for vacation, a tradition Lifetime has observed for many years We haven't been open on a Saturday for about ten years - working 8-M-FOur vacation time was posted in the window next to front door for two weeks Since I the owner - drove a 'Lexus from '- 2/- we felt comfortable about working on the Lexus in question ***, our mechanic, has knowledge on air bag suspension, we gave the job of diagnosing and possible repairing to *** (whatever car I'm driving - repairing of it is done by Lifetime.) It took [redacted] alittle over half a day to dissemble, examine, and diagnose the problem We let the customer know The customer was told a rough estimate of $1000- for a used compressor plus $- labor, or we suggested replacing the air suspension with shocks, which would cost about $1000- Since we did what the customer wanted us to do, $is a really low amount for what was done The customer spoke to us about a lady who runs a garage who only works on foreign, specialized vehicle work - her charge for doing what we did for $119- We feel justified in charging the amount we did for the same diagnosis a couple of other garages found the same as ours(but charged more than us) Therefore, the $will stand and no refund will be given Sincerely, [redacted] , Corp Officer