Lifetime Favors

Review: I placed my order online, and received my tracking number once it shipped. When I tracked my package, UPS said that they were sending it back because three attempts were made. When I called UPS, they read the address to me, and Lifetime Favors sent my package to the WRONG address. I asked UPS to reroute the package, and they said they are unable to do so without the shipper's consent. Lifetime Favors states that they are open Monday-Friday 9-5. In the past week, I must have called them 50 times. I dialed every extension, and left each of them a voicemail. I emailed, I filled out the contact form on their web site, I did everything. I have yet to hear back. This business appears to be running out of someone's house, with no one answering the phone or emails. Personally, I could not care less. I am getting married and I need my favors. According to UPS, they are being sent back to the sender's warehouse in Georgia. There is no way I will get my favors in time. Because they are personalized, I doubt Lifetime Favors will give me a refund for THEIR mistake.Desired Settlement: I either want my money back so I can place an order elsewhere ASAP, or I need my favors overnighted back to me so that I receive them in time. This time, I would like them sent to the correct address - the address that I provided when I placed my order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,