Lifeline Mobile, Inc.

We have reviewed the information provided for the 110-East projectSolar Innovations was contacted in early September by *** *** seeking a request for pricing of replacement materials. Solar required additional information to provide a quote. The request for
additional information was delayed for a brief period internally due to specific team member’s vacationSolar Innovations was contacted by *** *** on September 28th with the additional information needed to prepare the quote. Since receiving this complaint, we have contacted *** *** to ensure he received the quote*** *** confirmed that he had received of our proposal. We have been prepared to ship the product for more than weeks, however we were awaiting the signed quote from *** *** in order to proceed with the shipment of his orderThe signed quote along with the required payment was received, October 11th and Solar shipped the products on October 11th.We look forward to resolving this issue and providing our customers with world class customer service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever that does not justify the fact that we had to delay our construction project which costed us thousands of dollars in construction loan interest, just because one of their service members had to spend a couple of weeks sunbathing at a beach
Regards,
*** ***