Lifecore Fitness Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved. Thank you for all your supportI have recently resolved my issue (#***) with Lifecore FitnessYour intervention must have gotten the ball rollingYour services are no longer neededThis has been my first experience with Revdex.com and I am very pleased
Regards,
*** ***

Review: I purchased a used exercise bike, diamondback fitness 510ic, on ebay and sold by lifecore fitness in march 25, 2014 for $525. The bike came with a two year parts warranty. Within two weeks of ownership, the display was intermittent and a burning smell emanated from the bike. I discovered that a flywheel was overheating. I contacted lifecore and they sent a new cable harness and flywheel. According to lifecore, the flywheel was overheating due to the fact I was using the bike on the highest resistance setting and pedaling very hard. There was nothing in writing or advertisement stating that the bike could not be used at the highest resistance setting and pedaled hard. Lifecore sent a new cable harness and flywheel. The display worked but the flywheel kept getting hot. I complained about the bike not operating as advertised and that I never would have purchased it had I known that the user could not use the bike at the highest setting (i.e., simulating hill climbing). I was told that I would have to pay for shipping if I wanted to return the bike at a cost of $200. This was not an option for me. I continued to use the bike with a fan blowing on it. About two weeks ago the bike started making a strange grinding sound. I sent [redacted] at lifecore photos and a video. [redacted] sent a new main flywheel and a new secondary flywheel. I replaced the smaller flywheel and the bike did not have any resistance when I rode it. The replacement flywheel was physically different from the old one, but the grinding noise went away. I contacted [redacted] and he did not know why the bike now had a problem with resistance. He stated that the replacement flywheel was physically different because it was from a different manufacturer. I sent him photos showing that I had installed everything correctly. [redacted] suggested that I send back the flywheel and he would replace the bearings and send it right back. I mailed it via fedex on june 9th and lifecore received it on june 10th. I called [redacted]Desired Settlement: Partial refund of bike. I paid $525 and the bike has had numerous problems. Customer service has been evasive. The bike does not work. I am still waiting on a flywheel and no one returns my calls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for all your support. I have recently resolved my issue (#[redacted]) with Lifecore Fitness. Your intervention must have gotten the ball rolling. Your services are no longer needed. This has been my first experience with Revdex.com and I am very pleased.

Regards,