Life Line Ambulance Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My complaint is that Life Line did not send me a enrollment I requested in the summer of 2012...they promised me to do so.  I am complaining about their incompetence.  I am a widow in complete financial distress and cannot afford to make up for this incompetence.  I am living on SSDI which does not even cover my rent and essential expenses, and have no way to pay this bill which should not exist...Life Line is either lying about not getting my request, or is so incompetent that they need to need to update their ways of taking requests.  This is a burden I cannot comply with.   I cannot support corporate greed

Regards,

We are in receipt of your correspondence dated April 2, 2014 regarding a complaint issued by [redacted] concerning our membership program .

Life Line Ambulance Service has a membership subscription service called LifeCare, which has been approved by the Arizona Department of...

Health Services. Our LifeCare program provides emergency and non-emergency ground ambulance transportation for medically necessary transports (as defined by the Center for Medicare Services) from within Life Line Ambulance's approved service area (as defined by the Certificate of Necessity issued by the Arizona Department of Health Services) to the nearest appropriate medical facility. The annual membership fee is $49.71. Membership covers the member and all listed household members (defined as spouse and/or unmarried dependent children under the age 21 living at the same address).  Open enrollment in our LifeCare subscription service occurs each September. We have no criteria for enrollment,other than . payment of the $49.71 membership fee.

Throughout the year as non-members contact us to requesting to become members, Life Line maintains an electronic database containing the names and addresses of those individuals. Each September, an enrollment packet is mailed to them.

In researching our 2012 records, we find no record of [redacted] or her husband requesting to be placed on our LifeCare members hip waiting list.  We do, however have records reflecting phone conversations between our accounts receivable department and Ms. [redacted] on 5/3/12 and 6/4/12, however there was no mention of her request to be placed on our LifeCare waiting list on those date s. We show no record of Ms. [redacted] mentioning our LifeCare program until an April 18, 2013 conversation, which would have been after she received a collection letter for non-payment of services.

Currently, we have over 9,500 active members enrolled in our LifeCare program and each year our membership continues to grow. We would have had no reason to not have sent Ms. [redacted] an enrollment packet if she had requested one. Additionally, the burden for ensuring enrollment is placed on the consumer,as the only marketing we do to so licit membership are radio a nd newspaper advertisements in September of each year.

Therefore, we decline Ms. [redacted]'s settlement request to remove the bill from collections.  If you have any further questions, you may contact me directly at [redacted].