Libertyville Chevrolet

Initial Business Response / [redacted] (1000, 6, 2015/10/06) */ Contact Name and Title: [redacted] SERVICE DIRE Contact Phone: XXX-XXX-XXXX Contact Email: ***@LIBCHEVY.COM, LIBERTYVILLE UNDERSTANDS THE FRUSTRATION HOWEVER THE FAULT IS WITH CHEVY ROADSIDETHE INSURANCE COMPANY FOR ROADSIDE IS [redacted] WE HAVE BEEN AS ACCOMODATING AS WE CANWE PROVIDED A LOANER WHICH WE HAD TO TAKE BACK DUE TO VIOLATING THE AGREEMENTWE ARE WAITING FOR PERMISIION TO REPAIR THE VEHICLE FROM CHEVY [redacted] AND [redacted]

I saw a car on [redacted] at Libertyville Chevrolet that I was interested in purchasingI contacted the dealership and had about conversations, both email and on the phone, with Marina [redacted] The car was a [redacted] Leather Package with 17,miles on itI told Marina I was purchasing the car for my adult daughter and wanted to take a test driveShe set up an appointment with my daughter and - for Friday 1/19/She contacted me two times to firm up the appointmentI called her one-hour before the appointment to verify that we wanted to take the car for a test drive, she said fineMy daughter is a nurse and had worked a 12-hour shift the night before without any sleepI had driven miles to pick her up for the appointment When we got to the dealership Marina was “out of the office” and Keith [redacted] was going to take care of usAfter fumbling around on his computer he said he found our appointment and would bring the car around for the test driveWhen he brought the car around it was not the same car that Marina and I spoke about on the phoneIt was a different color with twice as many miles as the original carThe manager gave us a song and dance that Marina did not work at their office and she didn’t receive the notification that the care “had been sold the night before.” After leaving the dealership I called Liberty Chevrolet and asked for Marina and she was out of the officeI asked if she worked at the dealership and the operator told me yes, that she went to a conferenceThis is underhanded bait and switch tacticsI think Libertyville Chevrolet should be fined and warned that this will not be toleratedGail [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@libchevy.com We are refunding the client $on 04/06/2015.Check will be mailed to [redacted] Il XXXXX I tried to contact Mr[redacted] at XXX-XXX-XXXX which is the number we have on file to let him know we are mailing the check

Initial Business Response / [redacted] (1000, 8, 2014/07/17) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@libchevy.com In response to mr [redacted] everything he claims is totaly I hane no problem taking are car back if he feels we did anything wrongWe workedvery hard to get him a loan due to his credit and sold him the car he picked outEnclose mr [redacted] is welcom to call me asap or just bring my car back and we will refund his money and just take are car back

Complaint: [redacted] I am rejecting this response because: They are not telling the full truthI came in with same problems both time they claim it was different issues but they should have found those problems the first time aroundHad they been honest with me from the get go that the repairs the first time would be worth more than the car I would have a bought a car from their lotBecause of them misleading me thinking they could get more money they have lost me and several other Chevy owners I know as costumersI spent over 1,dollars at their dealership to end up with a non working car Sincerely, [redacted] ***