Liberty Realty Group, Inc.

Complaint Information: I talked to Ms*** regarding her balance of $which was sent to our collections agency back in December of I informed her that per her signed contract, our cancellation policy is that you either have to go into our gym and fill out a Cancellation Form or
send in a certified letter to the gym to cancel her membershipAfter I talked with her, she understood this and wanted a copy of her contract which I mailed to her todayAs a courtesy, I reduced her collections balance to $She will notify me when she is able to payThank you

Complaint ID#: [redacted] Company Name: Planet Fitness Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response** Complaint...

Information: We are responding to the complaint that had been made in regards to a balance and cancellation. We have a policy that if you would like to cancel your membership, you must come into the gym physically or send us a certified letter. As far as the balance we would be more than happy to discuss with you some of our options, you can most certainly contact us at our office at [redacted] and ask for the Billing Department. Sent on: 5/31/2017 11:43:11 AM

Complaint: [redacted]
I am rejecting this response because:I already went to the gym twice last year to cancel. I will not go again.
Sincerely,
[redacted]