Liberty Nissan

I believe that this dealership practices deceptively in a “bait-and-switch” manner and I would NOT recommend to anyone. My husband and I researched a specific vehicle online, found it on the dealerships website, called to talk to a salesman and asked direct questions about the specific vehicle. We provided the stock number, discussed the price and our eligibility for the discounts, etc. then drove 5 1/2 hours from Michigan, since it was a substantial savings, only to learn that they never had that specific vehicle and they didn’t know how it got on their website. They offered a different vehicle at a substantially higher price, whittling down our savings, because they stated we weren’t eligible for all of the discounts. Despite the fact that the salesman told us on the phone that he could come within a few hundred dollars of the price discussed. After stringing us along for several hours, leading us to believe that they could get the actual vehicle that we wanted in an hour or two from another dealership, they informed us that they couldn’t get it. They tried to sell us another vehicle despit ensuring us on the phone that they had the specific vehicle we had requested. To make matters worse, the salesman made repeated trips to the sales manager for guidance, we asked to speak with the manager and we were informed that he refused to speak with us. In summary, this dealership does not deal with integrity or honesty and I guess they thought that perhaps after our long drive from Michigan that we would give in and buy a different vehicle. After what we went through there was no way we would give this dealership one penny. We cut our losses in gas, mileage on our current vehicle, lunch, and toll fees and took the 6-hour trip back to Michigan in rush hour traffic. In summary, I WOULD HIGHLY RECOMMEND TO NOT DO BUSINESS WITH THIS DEALERSHIP.

I believe that this dealership practices deceptively in a “bait-and-switch” manner and I would NOT recommend to anyone. My husband and I researched a specific vehicle online, found it on the dealerships website, called to talk to a salesman and asked direct questions about the specific vehicle. We provided the stock number, discussed the price and our eligibility for the discounts, etc. then drove 5 1/2 hours from Michigan, since it was a substantial savings, only to learn that they never had that specific vehicle In stock and they claimed they didn’t know how it got on their website. They offered a different vehicle at a substantially higher price, whittling down our savings, because guess what, we weren’t eligible for the discounts after all even though the salesman told us on the phone that he could come within a few hundred dollars of the price discussed. After stringing us along for several hours, leading us to believe that they could get the actual vehicle that we wanted in an hour or two from another dealership, they informed us that they couldn’t get it. They tried to sell us a similar vehicle after we specifically stated on the phone exactly what we wanted. To make matters worse, after the salesman’s repeated trips to the sales manager for guidance, he stated that the sales manager wouldn’t speak with us after we requested to talk with him. In summary, this dealership does not deal with integrity or honesty and I guess they thought that perhaps after our long drive from Michigan that we would give in and buy a different vehicle. After what we went through there was no way we would give this dealership one penny. We cut our losses in gas, mileage on our current vehicle, lunch, and toll fees and took the 6-hour trip back to Michigan in rush hour traffic. In summary, I WOULD HIGHLY RECOMMEND TO NOT DO BUSINESS WITH THIS DEALERSHIP

If I could leave zero stars I would! Terrible what they do to people! False advertising just to get you in the door!
Don’t bother speaking with internet sales people because the are all liars!
Spoke with Nina at the beginning of the week 3 times and she gave us a price for the Kia Forte LSX $12,890 and a salesman has not intercepted all calls and said nope you can’t buy it for that! Spoke with the manager and still not willing to honor that price. Spoke with Andres in internet sales today in writing told me the Kia Forte LSX is $12,890, the only way to get that discounted price is to finance that was the only stipulation! Emailed the general manager and owner last night and I have yet to hear back from either of them. Terrible what they do to people for an entire week! Both myself and my daughter took the day off work to go purchase this vehicle earlier in the week to just end up disappointed because of the lies and false advertising this dealer does! Just another reason to really dislike car dealers!

I had posted a 5-star review, but had to reverse course. Our salesman insisted they had to put on a rust inhibitor and implied it was complimentary. During the signing, the costs were covered. Was I a schmuck for not asking more questions. Absolutely.

But don't ignore the bad reviews like I did. Stay away. When we came back to pick the car up and realized the charge, Mo, the Nissan Sales Manager, went over charges with me. Very helpful in that moment. He said he'd check with the boss to see what he could do and promised to call back within 2 days. I didn't hear from him, so I called and left messages on both his cell and office line and sent 2 emails over the next 5 days. Nothing. Finally I explained this to a receptionist and was transferred to a different sales manager. He at least explained things and told me there was nothing they could do.

I'm a schmuck. Don't be one. Read the bad reviews. The only reason they have such a high rating is because while you're negotiating and waiting, they ask you for a 5-star review. Builds up the numbers. I will never be back.

Also, the advertised price includes rebates. Over the phone I was told that wasn't the case. Not clear until the end. If you do insist on going there, ASK LOTS OF QUESTIONS. These are really shady & tricky people.

I was told there was a letter sent to my old address by the company trying to sue me for a unpaid charge that I was force and harrassed into I wanted to keep my trade and salesmen harrassed me to something I didn't want to doand I was getting threatening calls if the dealership want the car back they can have it because I'm not going to be threatened to be sued, salesman told me to do a voluntary repo on my trade and it wouldn't affect me but it did, I told the dealership I was moving and didn't have the money but they still forced me to that the vehicle, they failed to give me a discount for being a military spouse after I mentioned it so I shouldn't be entitled to pay the 500 dollars.

I went to this dealer because I was already preapproved by *** bank and this was the dealer they recommended. The finance manager Mike, told me they were having a *** sales event. I informed the sales person I would be using *** for financing however, he obtained my information and ran my credit anyway without my permission. I did NOT sign a loan application nor verbally give him permission to run my credit. As I result I received 4 hard inquiries. When I let the manager know about this he told me they were required by law to run my credit and they were shopping around for a better interest rate. The law does not state I have to shop for a comparative rate and I already had been preapproved from the bank I wanted to finance with.

My granddaughter purchased a 2013 Nissan Sentry from Libertyville Auto Plaza on Aug 4, 2018. I(Pat ***, grandma) co-signed for her loan. She drove it to college in Kent Ohio. A few months went by and she told me it was slipping when she went forward. I had her bring it to Aamco transmission in her town. He diagnosed it as a bad transmission and was not safe to drive. We had it towed to a Nissan dealer in the next town,per Steve from Nissan. I had contacted Nissan and they said he would have it torn down and would let us know what Nissan would do. Two weeks later he told me that there would be nothing that Nissan would do. The ser. manager at the dealer was in contact with me and questioned why they would not do anything. He found on the Nissan report that it was already bad when it was sold to us. We went back to the dealer and he said he would do nothing. The car fax report showed that it was taken in to Waukegan Tire in Waukegan, il on 8-1-2018. We obtained a copy of that report. It said there was trouble with the transmission and they should bring it to the dealer for servicing. On 8-2 the customer brought it in to Liberty Auto Plaza and traded it in. On 8-3 the dealer showed us the car and said it was a great, safe car for my granddaughter.We purchased it on 8-4. I have proof for all of this that they knowingly sold us a car with a bad transmission. My granddaughter was planning to drive this car back to Illinois for Christmas. She could have been killed. They are in breach of contract and negligent for selling something they knew was dangerous.

When I purchased a vehicle I was charged for a warranty I wasn’t informed of that was just added to the paperwork without my knowledge. I found out about the warrant some 18 months later through my loan company, and went back to Liberty Nissan/ Auto Plaza to complain because multiple phone calls and complants went unanswered. They told me it was nothing they could do but to cancel the warranty and give me a prorated return of the warranty cost. It has been almost five months with no refund and everytime I call I’m given another excuse but no resolution to my problem, this is pretty much my last hope of resolving this issue.

Salesman, Mike, was very friendly, however pricing is NOT straightforward. This dealership likes to play with the numbers and avoid telling you the selling price at all costs. The reason they do this, is to hide the fact that they have a $400 etch fee and a $995 dealer prep fee added to all vehicles! If this is standard with all of your vehicles, add it to the selling price instead of hiding it from your customers! I do my shopping on my iPad and iPhone which defaults to a mobile view...This mobile view did not list any disclaimer about these added fees. The manager advised me that I should use a regular computer instead! Disappointing because I really liked the car.

I purchased a car May 2017. Before I bought it I explained the tires were dry rotted. The salesman said they will replace them. They ended up replacing only two of them. I had to take the car back a couple of day's later because it was shaking really bad when I braked and I knew the rotors were warped. Instead of replacing them they shaved them down. I ended up replacing them myself as well as the other two tires. I get into a car accident and it was not my fault and everyone is asking me if I had gap insurance and I had no clue what that was so they told me to call where I purchased the car and the General Finance Manager told me no that the finance company would not allow it I was maxed out on my car loan. It was only $400.00. They don't care for you as a person just as how much money they are making off of you. Terrible place to do business with. Pushy salesman

I purchased a used car here. After the sale the dealership claimed that the “financing” wasn’t complete! We already had all of the paperwork! They even called one of our references and bothered him! I would NEVER buy a car here again!

I have been trying to write a review for a car dealership, (can't seem to do it, it just won't take my review), that I visited today to buy a used car. Called the dealership yesterday and confirmed the price and set up an appointment. I also told the gal that I talked to last night that I wanted to pay cash. I asked her if they would accept a personal check. She confirmed that they would accept a personal check. The car was a used car with very low mileage. My husband printed out the ad from the website this morning. So we visited the dealership early evening tonight, looked at the car and did a test drive. So when we got back to the dealership to sign the papers and make it a done deal, the salesman told us that they wanted us to finance the car. I explained to him that I had already talked to Jessica last night and that she said that they would take cash. So, then the salesman went to get his boss. The Boss came back and didn't mention anything about financing. But the boss said we have a 599 prep fee! Well, my hubby had printed out everything this morning and there was no mention of a prep fee, although it was on the Boss's website. I got up, was vocal and walked away. We had already put a hold on this car. I'm so disgusted. This was at Liberty Auto Plaza...Scott *** and Greg ***. Bait ans switch

This is the second time they overcharged me for an oil change. They corrected it both times, but only after we brought it to their attention. We let them know when we came in that we had a coupon for the $20 oil change, and he wrote it down so he wouldn't forget at checkout - he did. When I brought it to his attention he stated it was already processed and nothing he can do. Luckily there was another guy in the office who helped right away. If he wasn't there I'm sure it would have been a struggle like the first time it happened. I wonder how many times it has happened and I didn't realize. I would advise anyone getting service done to double check their bill and ensure it adds up. To add, overall customer service isn't great (one specifically is obnoxious). I've dealt with them for a few years (even purchased my car here), but this was the last time. I will no longer have my car serviced at this dealership or have anything to do with them moving forward!

I am not usually one to complain or make a fuss. However, when I am a witness to unfair and predatory practice, I must speak up. This is the experience I had on 11/14/17 with Liberty Auto Plaza-Nissan. This location is a part of a network of dealerships that can possibly assist with “bad credit” financing. While it is understood, there is no guarantee with lending especially with high risk borrowers, the predatory actions in this case was lying to lure customers.
I was contacted by Mike ***s (Kay) regarding being APPROVED for a loan. He communicated via text and telephone call. During the initial call, Mike stated I was APPROVED. He needed to confirm information to send to the “bank”. I had been recently turned down by multiple dealerships and was leery of the information given; but decided to proceed as I was in desperate need of a car. He verified, and said he would call back with next steps. Before ending the call, I was up front with him regarding my aforementioned experiences. He said no worries; they dealt with “different” banks and CU’s than the other dealerships so I would be fine. Shortly after, he called again stating I was APPROVED for a loan. I REPEATEDLY asked if this was an actual approval or if there would be other information that would determine. He adamantly told me no other information was needed and I was APPROVED by a Credit Union on a Tier 5 no money down, no payment for 55 days loan. The vehicle had to be at least a 2013 model with a minimum amount of miles. (There is no way I could have this information unless it was given to me) The last steps were to send check stubs and proof of residence for verification. I forwarded the information and set up an appointment time to come out. I asked again to confirm the APPROVAL as I did not have my own transportation and would need to secure a ride to the dealership (which was over an hour away). He confirmed…. no other inform needed. “You are APPROVED”.
In the meantime of waiting on a call back, I did take a look at the reviews for the dealership. Some were in fact very negative especially regarding promises of financing and changes in prices once individuals arrive. I was concerned, but still willing to give this last glimmer of hope a try.
When I arrived, I asked for Mike as he told me to do in his text, he never came out. The first gentleman asked me to fill out an application which is fine… they needed a paper copy. He then proceeded to ask me for all the same paperwork I had previously sent to Mike. Why would I need to produce this information if Mike has already reviewed??? The next salesman, Robert, came over to tell me he was taking over my process. He asked what I was looking for… vehicle type, price range… etc. Again, why am I going over information that I have reviewed already with Mike. Robert too asked me for my documentation. By this time I am irritated because it seems like the previous reviews I read were true. The phone call and text received were lies. After being grilled by Robert about why I pay so much for rent… he came back and told me I had been DENIED by 2 banks and things were not looking good for the last. The banks he named were the examples of the very banks I told Mike about in my earlier conversation. He asked in a demeaning manner did I want a car today. If so, I had to find a Co-Signer ASAP. At this point I was livid. Robert then suggested that if I wanted a car, I should just file bankruptcy and come back to see the dealership…. NOT AN OPTION.
As I explained to Robert, I understand how high risk loans work… my issue is with the outright lies, predatory communication and practices of your dealership. After 4-5 requests for approval confirmations along with specifically saying I do not have transportation and would have to secure a ride for the 1 + hour journey, Mike continuously lied and had no regard for me as a customer or person. 99.9% of people with challenged credit have a story and should not be handled as second class citizens treated with no dignity or respect because of their current situation.
I hope this helps someone in the future. Please keep your peace of mind go elsewhere to an establishment that values you and your business.

I purchased a vehicle that was advertised with manufacturer installed options. The online photographs of the vehicle verified some of these options. Within 24 hours of taking possession of this vehicle I noticed that some of the manufacturer options had been stripped from the vehicle in which I notified the salesman immediately. After over two weeks of my attempts to contact them a service manager FINALLY returned my phone call and then advised me that they would not be doing anything about the missing parts. I contacted *** Consumer Affairs and they told me to work it out with the dealer. I have made numerous additional attempts to contact this dealership but nobody will return my phone calls. The manufacturer installed options are valued at $755.00 (verifiable, described and priced on the window sticker of the vehicle).

We bought 2014 *** for $30k. It was sold to us without disclosing information about recall. Illinois law says recall has to be revealed and disclosed to any potential customers before signing the contract. If the dealership is in possession of the car being recalled, it is the responsibility of the dealership to fix it. We were informed by the salesperson *** that the car was in a very good condition without any defect. We were satisfied with the salesperson’s assurance. We wanted a good safe car. We came to the dealership on Friday at 6. The negotiation and paperwork took a few hours. The salesperson was putting a lot of pressure on us to close the sale. We ended up signing the contract at 9 pm without a test drive. The salesperson told us that we could always come back if we noticed a problem with the car. We never received a copy of the contract from financial advisor. We never received a checklist of what had been done to the car. We never had a test drive because they were closing, but they told us we could come back any time if we noticed any problems. The next we came back with a list of the problems. We informed the salesperson the tires were worn off and needed to be replaced. We were told they would replace the tires but they never did it. We requested a copy of the *** vehicle history report. We also requested a checklist of safety vehicle inspection report and a checklist of the problems the car had and what the dealership did to fix them. Finally the salesperson brought us the *** report, still not informing us about the recall problem. They never provided us with the safety inspection report. We read *** and found out about the recall problem: The power steering high pressure hose may separate while driving. If the power steering hose separates while driving, it may lead to a thermal event if power steering fluid makes contact with a heat source. We have a copy of the inspection from *** dealer.