Liberty Luxury Limousine

The complainant made 3 reservations, not 2. (2 trips at 115.98 and one at $128.88). One at 8:30PM from the Bronx to [redacted] second at 11:30PM from 2[redacted] and third at 3:00AM from **...

[redacted]. We have a telephone conversation recording, clearly showing how many trips the lady ordered and was informed by the company operator about the price. The recording is available upon request. Also we have 3 receipts for these trips. On the last trip the passengers came out 54 minutes after the reservation time, which occurred an extra charge of $50.00 + tip+ tax (total $193.51).

Review: On Saturday March *, 2014 to Saturday March ** 2014 I used Liberty Luxury Limousine service for an evening out. I was informed that I have two trips schedule one which will cost me 115.98 and the second trip would be 193.51. The company charged my account an additional 115.98 and has refused to refund the additional amount charged.Desired Settlement: I would like a refund of the 115.98 additional that was charged on my account.

Business

Response:

The complainant made 3 reservations, not 2. (2 trips at 115.98 and one at $128.88). One at 8:30PM from the Bronx to [redacted] second at 11:30PM from 2[redacted] and third at 3:00AM from [redacted]. We have a telephone conversation recording, clearly showing how many trips the lady ordered and was informed by the company operator about the price. The recording is available upon request. Also we have 3 receipts for these trips. On the last trip the passengers came out 54 minutes after the reservation time, which occurred an extra charge of $50.00 + tip+ tax (total $193.51).