Before this gentleman filed this complaint we had already called him to let him know his cost was reducedHe did not answer the call and left him a messageWhen he came in he did not mention that he filed a complaint with youBut appreciated we had adjusted the price for the serviceWhen
he picked up the cart he asked us to do some more work at a later date
As per phone conversation: The discount was them taking an hours worth of labor cost off the bill
Before this gentleman filed this complaint we had already called him to let him know his cost was reducedHe did not answer the call and left him a messageWhen he came in he did not mention that he filed a complaint with youBut appreciated we had adjusted the price for the serviceWhen
he picked up the cart he asked us to do some more work at a later date