Liberty Ford Lincoln Mercury

A Ford Ranger tailgate latch, I noticed, was broken upon arrival home. We had been told everything was gone over and checked out. Repair at no cost.
On Jan 13, 2020 at Liberty Ford, Vermilion, OH, I bought an 06 Ford Ranger (***) for $4249.00. I and wife liked salesman *** and he told us everything was gone over and checked out but on arrival home tailgate latch was found broken. (We live 75 miles from Vermilion.) We want this repaired and I have siggested Liberty Ford - Canton, Stark Co. do the repair. We have no other complaint but we do want this repaired and we cannot drive back to Vermilion as has been suggested by *** and *** (Service Dept). And then at half price! I will not accept that and I cannot drive again to Vermilion. Thank you.

I bought a car from them with the airbag light on which they assured me would get fixed if I purchased it. My car was serviced at *** after the airbag light was on when purchasing the vehicle. I bought the vehicle through Liberty Ford Vermillion with the agreement that the airbag would be fixed . Liberty Ford Vermillion service department was unable to fix it so they sent it to Sliman's Amherst I did not get my car for almost 2 months, until they finally fixed it. A couple of months later the airbag light came on again. I called both dealerships to get it fixed they both felt like it wasn't their responsibility to fix what was already supposed to be fixed. *** thought they fixed it but the airbag light returned several times. This happened six different times where the airbag light would come on and they gave us the run around before fixing it. The last time they gave us the run around again . Making an appointment with us only to tell us to ask Liberty Ford Vermillion to pay for it. I went to Liberty Ford Vermillion and they said they would call me . It's been a week and they haven't called me . Neither dealership has called me . I have children and this is completely unacceptable and unsafe for the airbag not to be fixed. This happened from September 2018- May 2019.

Misleading and deceptive sales practice
on Jan 8th 2019, I recived a call on my cell from liberty ford vermilion about a new deal from ford credit. This call was from a woman named ***. I was told this new deal was through ford credit and only ford credit. So I made an appointment and went to talk to the dealer on Jan 12th 2019. After walking into the dealership I was greeted by a sales person and told that person I was here for an appointment with ***. After waiting 10 min *** came out and was told that *** would be helping me. Before I did amything I wanted more info before signing anything so *** explained how this new deal from ford credit works. I asked him 3 times if this would be for Ford credit because I did not want them to run multiple credit request. *** assured me it was through ford credit. So he had me sign a ford credit app. So about 10 min later *** came back and told me good news that I was approved for a 72 month loan with 0% interest. Then jay asked if I could wait while he went out on a test drive with another customer. I waited 10 min then left the dealership. When I got home I recived an alert that I had 6 new hard inquiries from different finace companies. After this I called ford credit amd asked if they could send more info on this new deal. When I talked to a customer rep for Ford credit they told me they have no such program and never heard anything like that before. I did not consent to Liberty ford vermilion to run my credit through 3rd party finace companies, only ford credit, I tried calling liberty and have been givin the run around this damaged my credit score by almost 40 points and I have recived denial letters from all the 3rd party finace companys that they ran. I called and asked them to remove all the credit inquiries amd they refused. They also refused my request to see the paperwork I had signed.

What an absolutely frustrating experience. If I had to do it all over again, I would avoid this dealer 100%.

I went to Liberty Lincoln Mercury in Vermilion, OH to check out a used Nissan Juke. Prior to the visit, I did my fair share of research to narrow down the type of car I was looking for. After a week of online studying and a few test drives around the Columbus area, where I live, I decided I wanted to get a Nissan Juke. Sadly, there were none in my area so I had to look around the entire state of Ohio and that's when I came across the 2013 Juke S at Liberty Lincoln Mercury in Vermilion.

This was my first time buying a car so I wanted to make sure I had all the details set before making a 2 hour drive to Vermilion. My father and I had a few conversations with *** a sales representative, about the preliminary details found online and set up an appointment to check out the car. When we asked about taking a few hundred dollars off the price to get it in our range and for the long drive, he said, "Yeah, I can probably do that for you Mr.." This never ended up coming to fruition. Of course, it wasn't written in stone but he should have never even mentioned "probably being able to make it happen" in the first place. This is most likely just a sleazy tactic to get interested buyers into confirming an appointment.

There was only one key that went with the car - that was not mentioned anywhere. Most cars normally come with two from what I understand. The worst part was that getting a new key would cost around $200!

Another thing that was not mentioned or depicted in any of the images was that the driver side floor mat was missing. All the rest were still in the car, just not that driver side mat. Not a huge issue, I just wish they had told me that from the beginning. That would cost another $100 to get more mats.

The worst aspect was something under the hood. This was not listed anywhere online or mentioned by the employee we met with to go over the paperwork prior to checking out the car. There was a plastic covering that protected the engine and it was cracked down the middle. There was an image on their website of all the components under the hood, but they did not show a crack whatsoever. When we asked the sales employee, all he did was say that it wasn't a big deal.

The owner did finally agree to deduct $200 to get a new key produced, but that was all he offered. Really, I liked the car and the other issues were something that wouldn't effect the driving (I hope) so I took the offer. Plus, I just wanted to get this terrible interaction over with. Hopefully, I never need to buy another used car. If I do, I'd NEVER go back to Liberty Lincoln Mercury in Vermilion, OH.

A few days later, I received a call from someone at the dealership that I had NOT worked with during my encounter. This person was telling me that I needed to pay $250 more because they forgot to include an expense in the original contract. ARE YOU KIDDING? Could this entire experience be any more sketchy? After attempting to understand the situation, the explanation was that there was a "mix up" on the dealership end and they forgot to include a $250 charge for the loan fee. Just to be clear, the dealership messed up the paperwork and was now expecting me to pay an extra $250 after the contract was already signed.

After a heated conversation and an unapologetic finance employee telling me the paperwork wouldn't move forward unless the fee was paid, I reluctantly had to shell out $250. There went the $200 deduction to get that extra key replaced. The worst part was that the employee did not apologize for the screw up even though it was their fault! I still can't believe how rude he was. The only nice part was that he did call me back an hour later to apologize for the call and offered me a $25 gas card. Nice gesture, but it didn't make the experience any better.

I would NEVER recommend this dealership to anyone. I would stay away at all costs.