Liberty Dental Plan of California

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did as I was advised by a service representative by the name of [redacted] He works for Liberty Guardian and he advised me to call Blue Cross and file a complaint this was done TO date there has been no response from Blue Cross

Re: Complaint ID: [redacted] Dear Mr [redacted] : This letter is in response to the complaint that Mr [redacted] submitted to the Revdex.com (Revdex.com), received by LIBERTY Dental Plan of California (LIBERTY) on September 27, Please note that LIBERTY is only the dental services administrator for Mr***’s dental plan benefitsMr***’s dental coverage is provided through a Medicare plan under Anthem Health Plan, who is responsible for the resolution of their member grievances/complaintsAdditionally, it does not appear that Mr [redacted] has participated in the grievance process.If you have any questions, please feel free to contact me at 1-888-703-extension *** Sincerely, [redacted] ***Assistant ManagerQuality Management DepartmentLIBERTY Dental Plan of California

This letter is in response to the complaint that Mr [redacted] submitted to the Revdex.com (Revdex.com), received by LIBERTY Dental Plan of California (LIBERTY) on October 02, LIBERTY’s records do not support an Authorization of Release (AOR) on file from MrRecinos at this time; therefore, the information that the Plan can provided the Revdex.com is limited to ensure HIPAA compliancePlease rest assure that LIBERTY will address Mr [redacted] ’ concerns directly with him through the grievance process as regulated by Department of Managed Health Care (DMHC)Mr [redacted] can expect a written response to his concerns within calendar days from the date LIBERTY received his complaint from the Revdex.com, which is on or before, November 01, 2017.If you have any questions, please feel free to contact me at 1-888-703-extension *** Sincerely, [redacted] ***Assistant ManagerQuality Management DepartmentLIBERTY Dental Plan of California

Good morning, please find attached the response provided on January 05, Please note LIBERTY will respond directly to the memberThank you [redacted] ***Grievance Analyst III