Liberty Chippers

Mr. [redacted] received his Liberty Chipper as shown at the link below.[redacted]We sincerely apologize for any challenges along the way and remain committed to servicing any needs which may arise within his warranty period and beyond.Best regards,[redacted]

This client was refunded Sunday, 12/7/14.   [redacted] needs to understand that it can take 48-72hrs for his funds to be returned.Regards, Liberty Implements

At 11 weeks I have not received a chipper machine that should have been delivered in 4. For 7 of these weeks I have been frustrated trying to successfully email and phone this company. When I was successful in getting a response, I've been given promises of delivery several times and each has obviously been a "put off." This has been the worst purchasing experience I've every had. This morning I called and surprisingly got [redacted] who answered the phone. I tried to explain the problem to him and he gave the most apathetic response to go ahead and dispute the charges to my card company and hung up on me.

We were unaware of Mr. [redacted] desire to cancel his deposit.  His $799 refund has been executed.Regards,Liberty Implements

Liberty issued Mr. [redacted] a refund in full on 7/21/15 in the amount that was originally charged on April 4, 2015.  Please note that there is a currency conversion from US Dollars to Canadian Dollars.  The refund that was issued on 7/21/15 was in the exact amount charged of...

$917.60 USD (the currency conversion accounts for the difference from the $1000 requested by Mr. [redacted] in this complaint--but please be assured that Mr. [redacted] did in fact receive a full refund).  Because I believe that Mr. [redacted] is entitled to be made 100% whole, I ensured that the USD-CAD conversion rate for July 21, 2015 was equal to or better than the conversion rate back on April 4, 2015.  According to [redacted].[redacted], the USD-CAD currency exchange rate is in fact better now than it was on April 4, 2015 (as in the CAD is worth more now than back in April).  This means that Mr. [redacted] will be receiving a refund for a little more than for that which he paid, which is wonderful.  The additional money refunded due to the favorable currency conversions should cover any interest Mr. [redacted] may have incurred during this time, and we here at Liberty believe that refunded incurred interest on credit card purchases is the right and proper thing to do in cases such as these. Liberty regrets that Mr. [redacted] implement was not timely delivered.  Liberty had a sales run on the model chipper purchased by Mr. [redacted], and sales orders were filled as quickly as possible in the order they were taken.  When Mr. [redacted] Chipper was shipped, the freight carrier literally drove his Chipper on a cross-country sight-seeing tour.  The [redacted]s were provided with tracking, and they watched the Chipper during the unnecessarily long trip.  It is unacceptable that Liberty did not sooner step in and retrieve the Chipper from the original carrier and get it over to a new carrier for delivery, and Liberty takes responsibility for this. As a result, Liberty no longer employs the services of this specific freight carrier, as what happened to the [redacted]s must not be allowed to happen to any future customer. Liberty wishes to extend to Mr. [redacted] the sincerest apology for not only the delays in shipping but for the "runaround," as Mr. [redacted] has explained it.  Mr. [redacted] and every customer deserves the highest regard and the best customer service possible. I personally spoke with both Mrs. and Mr. [redacted] at length about their situation. The issues related to customer service and shipping have since been resolved, and the freight carrier originally used is no longer one that Liberty employs for shipping.  The [redacted]s are wonderful and kind people.  Liberty is hopeful that the [redacted]s retain their business with Liberty.  However, if the [redacted]s choose to purchase a chipper elsewhere, Liberty whole-heartedly wishes them the best.  Liberty is just grateful to have had customers as wonderful as the [redacted]s.

To Whom It May Concern:Mr. [redacted] was issued his refund of $829.00.  It cannot be the expectation of one company to run another company's business infrastructure unless a separate company contracts another organization for the exact purpose.Regards,Liberty Implementsre...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.please include a copy of the updated warranty indicating four year warranty as assured by [redacted].Regards,

To Whom It May Concern:

Mr. [redacted] has been contacted.  His Liberty Backhoe is in en route. Please find the tracking information below.

Tracking #: [redacted]

Shipping Company: [redacted])

We apologize for...

any inconvenience.

Best regards,

Shipping Dept.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern:[redacted] product shipped.  Here's the tracking information.Tracking #:  [redacted] Shipping Company:  [redacted]We apologize for any delays.Best regards,Liberty Implements

[redacted] is right that therehave been delays.  His thumb will be available for shipmentWednesday.  We will send it at that point.  Again, we apologize forthe delays.Best regards,Service Dept.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is a ridiculous response to my complaint.  I ordered, and paid for a NEW cable in August 2013.....I received a USED, and defective cable in February 2014.  Liberty advised me they would send a NEW cable as soon as they received one.  It is September 2014 and I have not received a new cable.I have contacted Liberty on numerous occasions.  I have left phone messages and they will not return my phone calls.  They seem to have difficulty honoring their commitment to offer parts for the equipment they sell.

Regards,[redacted]