Puré week system great product and company with great service
Easy to order supplies very courteous staff, and the female puré week system is phenomenal. Both my mother, the patient and me could sleep knowing she would wake up dry and I did not have to get up 3 times during the night…
Thank you for the wonderful product and service.
I was looking at a few companies to order my supplies from after my emergency colostomy.Received all the usual samples from the potential suppliers. I decided to go with Liberator Medical. Big mistake!!!! Don't do it!!!! The sales person told me that because I was covered by Medicare there would be no out of pocket costs. So I placed my first order. Then my second one some time later, then a third and so on. About six months into this process I received a bill for over $500.00 !!!! I sent a message (of complaint) via the online link, no response. I called via telephone and just couldn't seem to be put through to a viable person with the authority to discuss this, they were all salespeople? I wrote a physical letter. Still nothing. But I kept receiving calls from sales reps for a reorder. I continued to explain myself to these callers, to no avail. I had sufficient supplies to sustain my needs so I shifted into neutral and let Liberator come to me. Finally, I received a "late" notice. On this document was a number to call, I did. I explained the situation to somebody in billing. To no avail. I asked why did you wait 5 or 6 months to bill me some ridiculous overcharges? Why was I being billed in the first place? Medicare was paying them thousands! I will spare all you potential customers a lot of frustration and anguish. It was one undesirable conversation. Turns out that this is a family owned business with enormous internal problems. Nobody is on the same page. I severed my relations with Liberator and began paying off the gouging (overcharges) issue. I'm still being contacted by sales reps for a reorder! Just received a call yesterday, which prompted this review. Save yourself a lot of mental anguish.Order your supplies from another supplier!!!
Thank you for the wonderful product and service.
I was looking at a few companies to order my supplies from after my emergency colostomy.Received all the usual samples from the potential suppliers. I decided to go with Liberator Medical. Big mistake!!!! Don't do it!!!! The sales person told me that because I was covered by Medicare there would be no out of pocket costs. So I placed my first order. Then my second one some time later, then a third and so on. About six months into this process I received a bill for over $500.00 !!!! I sent a message (of complaint) via the online link, no response. I called via telephone and just couldn't seem to be put through to a viable person with the authority to discuss this, they were all salespeople? I wrote a physical letter. Still nothing. But I kept receiving calls from sales reps for a reorder. I continued to explain myself to these callers, to no avail. I had sufficient supplies to sustain my needs so I shifted into neutral and let Liberator come to me. Finally, I received a "late" notice. On this document was a number to call, I did. I explained the situation to somebody in billing. To no avail. I asked why did you wait 5 or 6 months to bill me some ridiculous overcharges? Why was I being billed in the first place? Medicare was paying them thousands! I will spare all you potential customers a lot of frustration and anguish. It was one undesirable conversation. Turns out that this is a family owned business with enormous internal problems. Nobody is on the same page. I severed my relations with Liberator and began paying off the gouging (overcharges) issue. I'm still being contacted by sales reps for a reorder! Just received a call yesterday, which prompted this review. Save yourself a lot of mental anguish.Order your supplies from another supplier!!!