LG Electronics USA

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***This issue has not been resolvedOutside of the complete lack of communication and the inconvenience there are two major issuesFirst is the issue of the rental car which per [redacted] headquarters is covered under my contract [redacted] offer five days of compensation when the part needed to start the car took over a week just to get to the shop and took an additional two to three days to installSecond when my girlfriend came to pick up my truck and asked for assistance with correctly documenting the damage caused by the tow truck company she was rejectedThen when I spoke to [redacted] previously I asked him to take a picture of the damage which he said he would! Upon arriving to pick up the car no picture was taken instead I have the damaged wheel and rod that was placed into my truck to dispose ofI feel like because I triedto demonstrate patience and understanding with this process I was taken for granted

Let me start by apologizing for the lack of comunication on our part and the inconvenience of being without your vehicle during the repair At this point I believe we have reached a resolution with Mr [redacted] with regards to this issue This communication was handled by phone between Mr [redacted] and [redacted] our service director Since we had this conversation before hearing from the Revdex.com a follcall was made to verify we didn't misinterpret the arrangements made We asked for a return call if there was still any issues and we didn't hear back from the customer If there is still unresolved differences I would be happy to address them personally -- please let me know.Best regards, [redacted] ***

We received recall information regarding the fuel system on our van so I made an appointment and dropped it off at Pearson ChryslerThe letter stated exactly the issues we had been experiencing (strong smell of fuel & the van would stall once the tank was filled with gas) The service department at Pearson just called me saying they will replace the tank as necessary due to the recall but that my fuel pump is going bad and they will be happy to replace it for me with no labor cost meaning I would only pay for the part Then he told me that the part would cost me $ Seriously!?! A fuel pump at [redacted] costs $ We told them to only replace the portions covered by the recall They called again roughly minutes later to inform us that "sometimes fuel pumps get cracked when removing the tank In that case we will be required to replace it." I told them to leave my van alone and that I will take it to a more trustworthy source for its repairs Can we say [redacted] ?!?! Do not trust these [redacted] !!!!

my jeep had been in the service department at Pearson Jeep for over a month When I picked it up today, the driver seat had been lowered and all the way back, at about a degree angle When I brought the Jeep to Pearson the seat worked perfectly, when I attempted to adjust the seat to my driving position it made a grinding noise I'm curious why the service department felt it necessary to adjust the seat to an "extreme" position? I'm taking the jeep back tomorrow, but don't expect any satisfaction from the dealership!