Lexus of Roseville

Review: Can't find reason for "Check AWD System" warning light coming on 2 different times.

The problem is with my 2010 Lexus RX350. On 2-23-13 and 7-22-13, while driving far from home, the "check engine" and "check awd system" warning lights came on. In both cases we were able to get to a dealer, the second time to Lexus of Roseville which has handled all previous service. Both times the service tech's could not find the reason for the problem. Our daughter is on oxygen 24/7 and must be driven to the L.A. area frequently from the Sacramento area and we must have a reliable car.Desired Settlement: We would like the problem identified and fixed, or replace the computer that is sending wrong messages, or replace the car. We have had other problems with the car that they are either unable, or unwilling, to fix.

Business

Response:

Initial Business Response

Lexus of Roseville examined Mr. [redacted] vehicle and found no diagnostic information that could lead to any kind of issue. There was no previous information in the computers, no current information, and nothing stored in history and nothing pending. Since the issue is intermittent and has not been reproduced when the vehicle is at the dealer, we have advised Mr. [redacted] to monitor the situation and report to us when anything irregular happens again.