Lexus of Englewood

Complaint: ***
I am rejecting this response because:
attached is a signed copy of the original contract that I signed at lexus of englewood. the copy that they provided me with the wrong miles is not signed. Im not interested in who and why they send the unsigned copy and why lexus accepted it. This is what I signed in person with a witness present. I will ask you again to correct the miles before this goes any further
Regards,
*** ***

To whom it may concern - $x 36/mos= $24,192.00. $24, is what you will pay for the term of your leaseYou are not paying $37,000.00Can you provide the listing that shows the advertised price you are referring to? And if so, is it the same VIN# as the vehicle you are leasing? I will gladly take a look at it; but all that being said, you are not paying $37,000.00 Best Regards - Aileen S

Good Morning -
The "estimate" from KBB is just that, an estimateAll vehicles have to be thoroughly inspected, in person, before an offer is made to purchase This goes for both trade-ins or outright purchases.
Best Regards - *** ***

Good Afternoon -
While I do understand the *** frustration, they will have to go through the proper channels to rectify the situation.
This vehicle is a GS demo purchased in November of If the problem is still persisting, the customer will have to contact
Lexus Corporate and they will be informed regarding the Lemon Law ProcessWe cannot, at this point, refund their moniesThe
purchase occurred years ago
Best Regards -
*** ***

Good Morning -
Mr*** leased the vehicle for $672/mo for mos.; he did not purchase itAt the end of the moshe has the option of turning the vehicle in or purchasing itI'm not sure where the confusion isHe did not pay $37,$x 36mos=
$24,192.00.Best Regards -
Aileen S; Lexus of Englewood Customer Relations Manager

We are reviewing as a transportation company and pick up vehicles from this locationWe called this pick up location on Wednesday afternoon to confirm this vehicle and they confirmed the vehicle is ready for pick upWe told the lot keeper our driver will be there on Friday for pick up this vehicleWe texted the lot keeper on Friday morning and let him know our driver will pick up this vehicle on that dayThe lot keeper "Joe" let us know the pick up time is 10am to 5pmWe texted him mins before our driver get thereWhen our driver arrived, they told our driver he have to wait or reschedule again - which our driver already waited there over an hourWe sent our "white" driver there before which have no problemHowever, we sent a "color" driver there this time, they gave our driver a hard time and make him waited over hours and walked a few block back to his truck

Complaint: ***
I am rejecting this response because:
Aileen I never heard of her til the same week I made this complaintI spoke to Mr ***, weeks after buying the car to.d hi the stress I'm gong through because my brand new car had a fuel pump defect and was in service at my nearest LexusI said can you do me a solid, a favorChad had me send him copies of tickets, and can you please help me out with thisI told him your worker directed me wrong way I told him I wanted palisades north to, NYHe said"I understand my guys messed up well cut you a check" I told him Chad had the email.if he changed his mind then say that not that he never spoke to meThen I never test drove the car nor was I offered, Chad the sales guy told me the Monday I bought it that it was buried in snow they will have it nice and clean the next dayRight before I signed all the financial papers which I did dispute the price and loan percentage, Chad gave me another figure.he took me to see the car in the garageValet or service guy took it out when I was leaving showed me a few things and gave me the direction that lead me wrong wayI didn't expect them to lie right now Aileen has no idea of all this.lexus customer satisfaction was the people that were trying to satisfy me because I have a defected car, a brand new car.When I spoke to a Diane in Lexus satisfaction, I told her about the tickets and what I spoke to *** *** aboutShe did say ok that's between you and him if he offered thatSo Aileen should admit she is lyingAll I wanted was a solid on the ticketsShe said she understands one toll, then send the check to me for One! The navigation Chad did say all these cars come with that now daysMy resolution would be if Mr *** say the truth and if he will cut part of check he promised
Regards,
*** ***

ALL ISSUES HAVE BEEN RECTIFIED

Complaint: ***
I am rejecting this response because:
I was being honest in admitting that only one part of one of the rims were damaged from curb rashAll other damages were done by Lexus of Englewood serviceThey are denying fault to avoid payment
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I m paying per month but only because the lease payments are based on the total price of the car there for Lexus of englewoo over price the car for more than $ The car was advertised on *** for $Thas why I went to tha dealer so how the total price is $But in stead I want a les expense car they have a black car for so I make a deal on the car but wen I drove the car home the head light and driver side mirror swebiling all the way home and light off so Thas wen everything star to go wrong interior was rip and dirty Next day I call but was a Sunday the dealer was closeSo I call my sales person and explain the problem he said to bring the car back to take a look so they said they will order the Parst but I was not ok so I look into the car that I have the problem now.
Regards,
*** ***

Good Afternoon - Mr*** came in to our Service Deptand admitted to Mike R*** that he had damaged the rims himself. We, as a show of goodwill, refurbished the rims at our costWe will not be replacing rims for Mr***. Best Regards - Aileen S***; Lexus of Englewood Customer
Relations

Good Afternoon the complaint filed by *** *** has been satisfiedWe have paid off her loan to Bank of AmericaThis issue is settledPlease contact me with any questions*** *** ###-###-####

To Whom It May Concern - The contract we have in Mr*** deal folder from matches the contract that LexusFinancial has for himWe do not have any record of the second contract he is speaking of. Once a contract is signed and sent to the bank, it is a binding agreementThe
original contract would have had toof been unwound and all new paperwork redoneNeither we, nor Lexus Financial, has any record of this2nd contract.Best Regards - *** ***

We will remove this client from all of our databases today

We at Lexus of Englewood take pride in how we service our clients’ vehicles, we do not take advantage of our customers nor do we design the computers system message in the vehiclesThe RX450H uses synthetic oil, which means the oil is replace every 10,miles not every 5,
miles, the maintenance warning light is an indicator to the owner to service their vehicle, this is to ensure the safety an reliabilityIn lieu of customer satisfaction Lexus of Englewood will be more then willing to refund the amount of $Mr*** *** has been our customers since and hope we can continue do business with himI do apologize if this has been any inconvenience to Mr*** ***Sincerely, *** ***

First and foremost, let me apologize for not responding in a timely mannerWe at Lexus of Englewood strive to ensure all guests receive a high level of customer satisfaction at all times and our good standing in the Revdex.com is important to usAs you can see from the attached RO for ***
***, the cost of the parts did equal the $that he saw on the websiteThat did not include the labor costs, tax, etcThe detailed estimate was provided for the customer's perusal and signature before the work was completedOur Service Director, Bobby G, reached out to Mrs*** several times after the service appointment to go over the invoice but was unable to speak with her at lengthWe welcome the opportunity to discuss the RO in detail with the *** at their convenience and will, of course, reach out to them againRegards -
Aileen S; Customer Satisfaction, Lexus of Englewood

We have agreed to pay the client for the payment in questionThis matter is now closedPlease contact me if anything else is needed

Good Morning - 
I sincerely apologize that no one from the pre-owned department got back to the customer.
Here is the breakdown of the deal:
sales price:   $14,250.00
fees                    695.00
taxes...

                 997.50finance chg.      2,665.50
total:            $18,608.00
The customer put $2000 down and the rest is financed. There was nothing undisclosed.

This complain has be resolved. Thank you

The rims were damaged when the vehicle was brought in.We repaired them at our cost; which was done as a courtesy. We are not responsible for replacing rims that were damaged by the customer. Best Regards - Aileen S[redacted]