Lexus of Edison

I am rejecting this response because: 1/ As per Lexus of Edison, GXwasn't there available in stock on 9/22/2016! I had to WAIT for at least ONE month for the model if I wanted to accept the "Offer"! In fact, they just make up this "offer" to make themselves sounds better in some way 2/ I spoke to both salespersons Kelvin & Tyler regarding this deal since 9/19/I don't think it was simple just a "mistake "! I am sure that my GX was sold to other people for some reasons or my GX was actually never there! It might be the way how Lexus of Edison runs the business to force the customers to buy models 3/ I wasted one hour there for waiting in Lexus of Edison on 9/22/2016! I still don't understand why they don't tell me in the very beginning so that I don't have to waste my time there! Lexus of Edison just don't care about the customers!

I am rejecting this response because: We also returned the calls of the manager multiple times, but was always picked up by the secretary who said she would pass on the messageI finally was able to speak to the manager over the phone last week.As mentioned in my original complaint, the $refund was for a luxury cabin filter I never asked for, not as goodwill for the messThe manager again used the terminology that they would "take care of" service for me if I returned, which is the same type of confusion that led to this messEven after the $refund, the dealership still has overcharged me by $from what was agreed verbally to be covered by the insurance check, and before the car was even completed, not accounting for the work time/fuel spent repeatedly visiting the dealership over an hour awayI was not provided a copy of a written estimate, a copy of the paperwork I signed, and the invoice was based on work that wasn't actually done at time of payment but was completed two days later - all violating basic NJ consumer lawI can never trust this dealership again, and should not be at a financial loss due to their unethical practicesA refund is the only realistic resolution, but I am not hopeful of such a resolution given their practices

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by Lexus of Edison in reference to complaint ID [redacted] My title has been properly filed and the installation of my remote starter scheduled The dealership General Manager called me and is investigating all sales-related issues to get them resolved Regards, [redacted] ***

I have tried multiple times to contact Mr***--9-4-5:pm--left message--9-5-14-Mr [redacted] was in shower--9-8-Mr [redacted] unavailable....According to my records and my service manager Wayne Gross we have alreay refunded Mr [redacted] $as a good will toward his repairThe body shop work has been completed and he requires no additonal workI am not sure what else Mr [redacted] is looking forI can offer him a $in store credit to be used in parts or servcie and will never expire if I was able to get him live on the phone as a good will gesture

Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application toWe will submit to several banks to get the best rate possible for our clientThe dealership only runs the customer credit timeThank you [redacted]

I explained to Mr [redacted] that we did make a mistake working a new car purchase on a sold vehicle--once we realized this issue we offered a modlelfor him at the price for the misunderstanding I explained to him that sometines this happens on a popular vehicles and I would take care of any of his needs in the future if he gives us another opportunity

I am rejecting this response because:I am expecting an
apology from them in addition to the money they are promising to sendI want them to understand that this could have been avoided, had they responded with responsibility when I contactedPeople at three level (up to GM) showed carelessness and disrespectful behavior towards meEven this response, they are blaming for sales person leaving companyBut their act after that person left was equally to be blamedAt the end of the day, I spent lots of time trying to reach them and had to send same information again and again in addition to complain with Revdex.comI truly believe I deserve an apology from them

my salesmen and he did discuss submitting to multiple banks to get you the best rate possible as well when you were signing the credit applicationUnfortunately there is no way to reverse any submission that was made to a bank She signed off oking us to do it

I am not an online review advocate but sometimes it's very hard not to compliment a business place like Edison LexusI want to thank Mr*** for his efforts on making it possible for me and get me in my dream carI also want to thank his staff who work hard especially the sales managersI highly recommend this dealership to everyone in my family and friends

Complaint: ***
I am rejecting this response because: Information given by sales rep was not clear I was told that Lexus would try to get me the best rate That is not the same as "we will submit to multiple banks to get an acceptable" rate As mentioned before, I would have said 'No.'
This practice is unacceptable and although I can get no satisfaction from Lexus and they insists that they are doing right, I will dispute with the Credit Agencies
Seriously considering selling the Lexus, as a matter of principle, and not doing business with Lexus ever again Not that Lexus is not honest, but definitely not forthcoming in the proper information so that people will understand the impact to credit ratings if the bank needs to go out and do more It is not clearly understood what they would do Lexus says they go to one bank, but then they allow this bank to go to others AND THAT is what is not communicated or clearThis is NOT expressed clearly to the customer If I decide to keep the car, I can assure you that in the future I will never do business with them again
Regards,
*** ***

We have made repairs to the vehicle and is now operating as designedWe have also offered to have a Lexus Field Technician come and inspect the vehicle to ensure the vehicle is operating properly but the customer declinedWe have also offered to have the customer trade in his vehicle and put
him into another new or pre owned which we are currently working out tonight

I did offer to assit the client in any future needsI will extend a $in store credit to be used in my parts or service departmentWe did in fact have units come in days after the client deicided not to take the offerWe did offer the same price for the which was a $less on our end to accomodate the mis understandingI take all aspects of any issue very serious at my store and apologized for the misunderstandingThere were no games played

I have spoken with the consumer and explained to them that we need to see the vehicle again to see if in fact there is an issueLexus is involved on a region level and had sent their feild tech engineer to inspect last visit so he would need to see the vehicle again, there is nothing more I
can do with out seeing the vehicle. I offered to take care of all remaining paymens if they wanted to purchase another Lexus with meWe left off with them coming in when I can schedule my Lexus rep to see the vehicle

Complaint: [redacted]
I am rejecting this response because: 
 
The business states that "Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1 time."
 
I, the client submit that the 'general' (and Lexus does state that it is 'general' (in other words not explained clearly) disclosure agreement which *does NOT AUTHORIZE* the dealer to submit to ANY creditor.  This 'general' statement does not say there will be multiple 'inquiries' to multiple banks.  It does not STATE that they will SUBMIT TO MULTIPLE BANKS.'   As a Leaser, I would have simple said 'don't do that and kept the lease.  My complaint is that Lexus has a general statement that is not clearly defined or explained to the customers.  Lexus continues to say that they ONLY submit 1 time, but the allow *their representatives (the banks) TO SUBMIT MULTIPLE TIMES.  I had no idea that they had submitted to 4 different banks until I looked at my credit report.  If Lexus feels that their 'general' statement is valid and will not ask their banks to remove the multiple hits to the credit report, they will receive a letter from my lawyer.  The Lexus policy is not clear and needs to be remediated to provide 'valid' and truthful  information to customers.  I still request they Lexus ask the banks they notified to please remove hard inquiries from my credit report.
Regards,
[redacted]

I am rejecting this response because:
We also returned the calls of the manager multiple times, but was always picked up by the secretary who said she would pass on the message. I finally was able to speak to the manager over the phone last week.As mentioned in my original complaint, the $150.48 refund was for a luxury cabin filter I never asked for, not as goodwill for the mess. The manager again used the terminology that they would "take care of" service for me if I returned, which is the same type of confusion that led to this mess. Even after the $150.48 refund, the dealership still has overcharged me by $323.59 from what was agreed verbally to be covered by the insurance check, and before the car was even completed, not accounting for the work time/fuel spent repeatedly visiting the dealership over an hour away. I was not provided a copy of a written estimate, a copy of the paperwork I signed, and the invoice was based on work that wasn't actually done at time of payment but was completed two days later - all violating basic NJ consumer law. I can never trust this dealership again, and should not be at a financial loss due to their unethical practices. A refund is the only realistic resolution, but I am not hopeful of such a resolution given their practices.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Lexus of Edison in reference to complaint ID [redacted].  My title has been properly filed and the installation of my remote starter scheduled.  The dealership General Manager called me and is investigating all sales-related issues to get them resolved. 
Regards,
[redacted]

I have tried multiple times to contact Mr. [redacted]--9-4-14 5:50 pm--left message--9-5-14-Mr. [redacted] was in shower--9-8-14 Mr. [redacted] unavailable....According to my records and my service manager Wayne Gross we have alreay refunded Mr. [redacted] $150.48 as a good will toward his repair. The body shop...

work has been completed and he requires no additonal work. I am not sure what else Mr. [redacted] is looking for. I can offer him a $100 in store credit to be used in parts or servcie and will never expire if I was able to get him live on the phone as a good will gesture.

Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1...

time. Thank you
 
[redacted]

The client did receive all his paper work and signed for his vehicle upon pick up of his car. The Client was refunded the cabin air filter as discussed. There is nothing more that we can do and I dont really understand what he is asking for since he authorized the additional repairs.

I explained to Mr. [redacted] that we did make a mistake working a new car purchase on a sold vehicle--once we realized this issue we offered a 2017 modlelfor him at the 2016 price for the misunderstanding.
I explained to him that sometines this happens on a popular vehicles and I...

would take care of any of his needs in the future if he gives us another opportunity