Lexington's Eyes, PLLC

Initial Business Response /* (1000, 5, 2016/02/01) */
On October 17, 2013, Mr. [redacted] submitted an application for a Modified Whole Life policy with the Company. The policy was issued as applied for effective October 25, 2013. The Company was notified of Mr. [redacted] passing on November 30,...

2015 by the listed beneficiary on the policy. The Company mailed the claim packet to the beneficiary on this same date to the confirmed address. On December 7, 2015, the beneficiary contacted the Company to confirm that the packet was mailed. The Company confirmed this information. The Company was contacted again on December 14, 2015 by the beneficiary requesting the packet be sent via email. The requested email was sent on that same date. The Company received the claim information on December 22, 2015, and confirmed such with the beneficiary during her call on December 28, 2015. The claim has since been processed and released for payment as of January 27, 2016.
Based on the foregoing, it appears that the life claim for Mr. Sander's policy was processed in accordance with the terms and conditions of his policy and that no further action is warranted at this time.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because the claim has not been paid (2/2/2016). Life insurance is purchase for the benefit of the family to help with burying their love ones once death has occurred. This company is causing more pain and grief! They need to be put out of business for the way they operate their company.
Final Business Response /* (4000, 9, 2016/02/12) */
In follow-up to the Company's previous response stating claim had been released for payment on January 27, 2016, please be advised that the claim payment, plus interest, was issued and mailed on 2/2/16, same date rebuttal was submitted. Thank you.
Final Consumer Response /* (2000, 11, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally received paid claim on 2/5/2016. My brother [redacted] died 11/26/2015!