Lexani Wheel Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12685162, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12685162, and find that this resolution is satisfactory to me

They provided me pictures and I will authorize an RGA for inspection. The employee (***) stated he had made several attempts to contact our employee, but referred to him as Jason and we do not have an employee by that name … Could be part of the reason this did not get handled. Warranty
inspections usually require the consumer/retailer to send the wheel to *** freight paid, but I will authorize a call tag for the inconvenience the customer has had to endure When the wheel is received, if the “peeling” is not due to something outside of our warranty, we will replace the part as requested Thank you for the opportunity to get everyone on the same page

Customer must? complete credit card authorization form attached.? As a courtesy, *** will drill and ship a replacement wheel (CSS15-2695-85-15MBT) and will charge the customer ONLY for shipping? cost to:BB Wheels, 249th Ave., Albany, MN? (Attn: ***)If the replacement wheel is not returned in a reasonable amount of time,? once the replacement wheel is received (by consumer), *** will be authorized to charge the credit card for $(OR) If the wheel shows impact damage or evidence of improper care,, *** will be authorized to charge the credit card for $Our warranty clearly states, Manufacturing Defects, which is why we ask that product be returned for inspection.? As soon as the wheel is received, we will notify the store of our decision presuming this is a viable warranty, we will credit the shipping charges and close the file.?