Lewis Trucking

***,We have sent this to our Recovery DepartmentBecause she stated this order was placed under her account without her consent an Unordered Merchandise File has been openedWe will be sending this document to herThis document needs to be completed and returned so that we can take the next steps in waiving the balance and reporting this to the credit bureauWe have previously sent Unordered Merchandise Files to Mae on 1/14/and 5/2/we did not receive these back; therefore we were unable to complete this process.Thank you, [redacted]

Our records show order [redacted] containing the Premium Pecan Assortment, was shipped on October 24, with an estimated arrival date of 10/30/- 11/03/According to FedEx tracking this shipment was transferred to your local post office on October 27, The package was then delivered by your local post office on October 28, at 10:48aWe apologize if you did not receive this orderThis item is no longer available; therefore we applied a credit rather than sending a reshipment

We have opened a product liability file for this incident, however we were unable to follow through with making payment for property damaged as we were unable to find liability on our insuredWe have provided an attachment including the letter received from our claims specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Crystal [redacted]

Our records show order 15-10903-was placed on February 8, for the amount of $Below we have listed the payments, adjustments and charges applied to this order06/10/Late Payment Charge $15.00- 06/13/Payment Check/Credit $07/07/Package Return $(One Heater) 07/11/Late Payment Charge $15.00- 07/20/Payment Check/Credit $08/10/Late Payment Charge $15.00- Balance --------------------- $We would be willing to waive all late payment chargesAlso, we will write off the amount for the seond heaterWe have listed the future adjustments belowPlease allow 1-business days for this to post to your account09/26/Late Fee Write Off $09/26/Package Return $(Second Heater) Final Blanace -------------------- $ If you have any additional questions or concerns please feel free to contact us directly at ###-###-####

Yes, as previously stated after looking into this a little further and speaking with others that were working this, I have found that we were able to change the address on of the shipmentsThe 4th shipment was a comforter set which was already labeled and loaded on the truckA new order was placed for the comforter and a credit will be issued to the original shipment to the wrong address, once we are able to access the order.We double checked the shipping address and of the shipments were changed to the correct addressThe shipping address listed is: [redacted] **We were unable to change the address on the comforter as the label was already printed and the package was loaded on the truck for deliveryOnce the package has been loaded on the delivery truck we are unable to make changes or cancellationsWe have placed a new order to the correct address for the comforterAlso, a full credit will be applied to the original shipment for the comforter going to the wrong address

The reason we requested the code was to further research and ensure the code was linked correctly to the promo/payment plan offeredWe apologize for any confusion or inconvenience.Please be assured your payment due date will change to reflect the May paymentYou will received an updated invoice

We apologize for the less than delightful experiencePlease be assured that we have applied a full credit for this order due to the fact that it was shipped in errorIf you have any additional questions or concerns please feel free to contact us back at ###-###-####Figi's Customer Care Team

No corrective action has been taken plus the added insult contained in their reply to you:FIGI's PolicyThe company(perpetrator) can "erroneously" takeunauthorized funds from a customer's(victims) bank account illegally and eventhough this can cause subsequent payments and checks to be refused by the bank,accruing extra penalties and fees, and effecting personal,business and banking relationships with the accompanying damage to their creditprofile....Figi's company policy is that until the customer(victim)becomes aware of the situation, investigates, acquires and provide proof tosaid company, they will not investigate or take corrective measures.This is ludicrous and is not indicative of an appropriate,honest businessCertainly not the kind of company you'd want to do businesswith!! [redacted] ***

I have passed this along to our fraud deptThey have attempted to contact you on Monday but were unable to reach youThey stated they would continue to reach out If they have not reached you to resolve this issue, please let us know!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Helen [redacted]

We are glad to hear Mr.& MrsSteve [redacted] received their shipmentAs stated in our previous email, sent on January 11, we have applied a full credit for the shipment Ann ***An updated invoice should be received in the mail, if it hasn't alreadyWe apologize for any inconvenience or confusion

Once an order is placed, order processing begins immediatleyWe are unable to make changes to the order once processing has began, however we are able to cancel the orderWe apologize for the incorrect information provided to youAccording to your records the shipment to Sherry [redacted] was refunded in full on 12/23/Please let us know if your records do not match ours

After reviewing this order we have found that the source code provided was [redacted] which provided Free Shipping with payments beginning July 4, All payment due dates and promotions are source code driven; therefore we advise using the source code that offers the payment plan and promotion you wish to useOnly one promotion can be used per orderAs a courtesy we have reached out to our Credit Department and requested that they change the payment due date on order [redacted] to begin September 4, rather than JulyWe hope this helps.If you have any additional questions or concerns, please let us know!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will pay that requested amount however I do want it noted that both heaters were returned in the same package so if they got one they got them both I do not want them stating one was not returned I will send in that requested amount and I never want to hear from this company again I will request from them separately that they remove my name from their mailing list Thank you Regards, Connie [redacted]

***, This is the response to [redacted] "Dear [redacted] , This email is in regards to the complaint you filed with the Revdex.comWe do not show your return was received as of yetWhat address was this returned to? We have applied a full credit for this order and waived the late payment charges appliedAlso we have contacted the Credit Bureau to have this removed from your credit reportPlease allow days for this to show on your credit report If you have additional questions or concerns, please feel free to contact us at ###-###-####Thank you and have a great day Figi's Customer Care Team"

Our records show this order has not been cancelledWe do show an attempt was made to cancel the order, however an error was made when cancelling; therefore it continued to processWe show the shipment to [redacted] has been cancelledThe shipments to Sherry and Richard are prepared to ship Once an order has been prepared we are not longer able to make changes or cancellationsWe will apply a credit for these shipments once we are able to access the orderPlease accept our sincere apologies for any inconvenience or disappointment this situation may have caused.- [redacted]

***, Our records show this payment was returned as the numbers provided did not verifyWhen the numbers provided do not verify we do not send notification to the bankThis payment was made onlinePlease be aware all online payments and orders are processed as entered by the customerAs a one time courtesy we will waive the $service chargeWe apologize for any inconvenience or confusionIf you have any additional questions you can contact us back at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, Dragana [redacted] P.S. This is fine with me. I was expecting from Figis Inc. , more understanding than refund money. Psychological, from that poor service, I feel so helpless and very much heras me mega they did to me that day. In this case Incorporation should be more involved in case like this one. I will try get more satisfaction then just also poor letter , where they said that I got money back. Anyway, I did not get product, which I ordered.

We apologize for the inconvenienceWe were notified that the Social Security Number and Date of Birth were required before we were able to process your orderBecause we were unable to reach you the order was cancelledWe later were able to get verification; therefore the order was reprocessed on 12/18/Your new order number is [redacted] .If you have additional questions, please let us know