on 3/13/Mr [redacted] requested a evaluation on his [redacted] ***The technician assigned to this vehicle suggested a transmission rebuild to resolve the customers complaintLevel offered Mr [redacted] a $ 1,discount as he was a good customer of [redacted] service centerWe work closely with [redacted] customers to provide a one stop shop for all automotive needsOver the next week Level completed the rebuild of the [redacted] TransmissionOn 3/the [redacted] was completed and returned to the customer On 3/the [redacted] was towed back to level with transmission problemsOnce examined it was apparent the transmission had most likely been abused as the differential gear had been destroyed and the transmission casing had a large hole which also suggests abuseThis kind of damage is not related to product defect or poor workmanshipHowever, Level honored the warranty and replaced the transmission casing and differential gears at no charge to the customerThis is above and beyond our standard warranty procedure Level owns two loaner cars that we provide to our customers when availableAt this time our cars were in use by other customersLevel warranty clearly states any sign of abuse (excessive internal hard part damage beyond driving) determined by business owner and/or master builder will result in a void warrantyIn this instance both the master builder and business owner clearly noted abuse We strive to provide all of our customers with top notch customer service and unfortunately in this instance the customer does not see the value in the service we provided which in our professional opinion is above what our competitors would offer Please let us know if there is anything else we can do [redacted] - Level operations
on 3/13/Mr [redacted] requested a evaluation on his [redacted] ***The technician assigned to this vehicle suggested a transmission rebuild to resolve the customers complaintLevel offered Mr [redacted] a $ 1,discount as he was a good customer of [redacted] service centerWe work closely with [redacted] customers to provide a one stop shop for all automotive needsOver the next week Level completed the rebuild of the [redacted] TransmissionOn 3/the [redacted] was completed and returned to the customer On 3/the [redacted] was towed back to level with transmission problemsOnce examined it was apparent the transmission had most likely been abused as the differential gear had been destroyed and the transmission casing had a large hole which also suggests abuseThis kind of damage is not related to product defect or poor workmanshipHowever, Level honored the warranty and replaced the transmission casing and differential gears at no charge to the customerThis is above and beyond our standard warranty procedure Level owns two loaner cars that we provide to our customers when availableAt this time our cars were in use by other customersLevel warranty clearly states any sign of abuse (excessive internal hard part damage beyond driving) determined by business owner and/or master builder will result in a void warrantyIn this instance both the master builder and business owner clearly noted abuse We strive to provide all of our customers with top notch customer service and unfortunately in this instance the customer does not see the value in the service we provided which in our professional opinion is above what our competitors would offer Please let us know if there is anything else we can do [redacted] - Level operations