Level Design LLC

According to our records Ms. [redacted]'s title was mailed to Harris County Tax Office  on 2/3/2017 via UPS.  Harris County Tax Office   returned the title to The KEY on 3/7/2017.  Per their policy, Harris County holds the title for 30 days to allow the customer to register...

their vehicle. Our title department has resent the title to Harris County and have notified Ms. [redacted] via email of the updated title status. Should she Ms. [redacted] have any additional concerns regarding her title, please send an email to [redacted]@thekeyonline.com  and the appropriate manager will help ensure her title concerns are addresses.  Regarding the copies of the paperwork, all contracts were completed thru Docusign. The copies of the contract   are sent to the email in which Ms. [redacted] signed the original paperwork. Should she need another copy, feel free to contact our sales team at [redacted] and we will provide another copy.

I am still unable to reach the customer. I sent an email to him in hopes of reaching him via a different communication path.

Complaint: [redacted]
I am rejecting this response because: I contacted the dealership in December 2016 regarding the repairs, I have given the information on the repair dealership to the service manager.  I have provided their name and information more than once.  The repair facility was able to get the repairs covered under a warranty provided from the conversion department with the CNG repairs.  The repair shop was able to get all parts covered expect for cost of Fuel which I personally covered.  The payments were to be deterred until truck was repaired as the Key did not pay for rental coverage.  I paid for a rental vehicle out of pocket from December 26th until February 12th, when my truck was able to be picked up.  This was the agreement with The Key.  I paid the rental coverage and I would have no payments due until truck was repaired.  The Key would have no cost as the payments where to be moved to back of the loan and not paid on my behalf, therefore I am still paying the cost of payments and the rental coverage at over $200 a week.  All I am asking is that the payments be moved as agreed upon so that my loan is back to current.  I made the payment which came due on February 13th with no issue as I had my truck back.  The title was sent to the DMV over a month late.  I spoke to the title department on more than once occasion and was repeatedly told they was behind.  This is the 2nd vehicle bought from the Key and both titles  where completed over a month late causing late fees to myself.  The title department stated they would pay half the late fees due to their late processing.  They also told me they would pay any tickets I received from driving on expired paper plates.    
Sincerely,
[redacted]