Les Schwab Tire Center #

I have spoke to [redacted] on the balancing issue that he has filed the complaint on He has stated to myself that we have corrected the issue

We regret the customer had a negative experience at the Manteca Les Schwab Tire CenterLes Schwab prides its self on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns Pursuant to the request of Mr***, our Central California Area Manager contacted him immediately upon receipt of this report and resolved the customer’s concerns raised with your office Les Schwab believes Mr [redacted] is satisfied with the agreed upon resolution We apologize for any inconvenience we may have caused the customer and sincerely thank him for his patience and willingness to bring these concerns to Les Schwab’s attention

The Manager called both [redacted] & her daughter & refunded the amount they paid for the repair & he apologized for the problem

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Please see Les Schwab's response to Ms [redacted] 's report attached