Les Petits Franpophones

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ LPF is aware of the complaint at handThe situation regarding the teacher and the child was handled appropriately by management and was resolved with suspension and trainingThe board unanimously decided that the $deposit cannot be refunded as the customer has breeched the contract signed at the start of the XXXX-XXXX school yearAll issues mentioned by this parent have been addressed and taken care of in a professional and appropriate mannerProcedures and policies have been put in place to protect the business, teachers, and families and must continue to be followedUnder any circumstance, if a child is removed from the program early all deposits are non-refundable and a one month's notice and month's tuition is required for withdrawalLes Petits Francophone did not receive a month's notice or a month's tuition, therefore the deposit is withheld

Initial Business Response /* (1000, 5, 2015/06/09) */
LPF is aware of the complaint at hand. The situation regarding the teacher and the child was handled appropriately by management and was resolved with suspension and training. The board unanimously decided that the $500 deposit cannot be...

refunded as the customer has breeched the contract signed at the start of the XXXX-XXXX school year. All issues mentioned by this parent have been addressed and taken care of in a professional and appropriate manner. Procedures and policies have been put in place to protect the business, teachers, and families and must continue to be followed. Under any circumstance, if a child is removed from the program early all deposits are non-refundable and a one month's notice and month's tuition is required for withdrawal. Les Petits Francophone did not receive a month's notice or a month's tuition, therefore the deposit is withheld.