We purchases $15,worth of furniture at this locationPart of the purchase was a mattress and boxspringAfter the bed was delivered and set up, we noticed that the mattress and boxspring were too elevated for an elderly handicapped couple to safely useWe made numerous calls both to the store and corporate headquartersTheir final offer to correct this complaint was for us to pay $for an available low profile boxspring.Note that the models on display that we tried in the showroom were much easier for us to use than the delivered modelThe designer was well aware of our age and physical limitations and did not suggest a low profile boxspring nor did she state the company no adjustment / return policy
We purchases $15,worth of furniture at this locationPart of the purchase was a mattress and boxspringAfter the bed was delivered and set up, we noticed that the mattress and boxspring were too elevated for an elderly handicapped couple to safely useWe made numerous calls both to the store and corporate headquartersTheir final offer to correct this complaint was for us to pay $for an available low profile boxspring.Note that the models on display that we tried in the showroom were much easier for us to use than the delivered modelThe designer was well aware of our age and physical limitations and did not suggest a low profile boxspring nor did she state the company no adjustment / return policy