Leo Kaytes Ford Inc.

[redacted] completed a credit application with the intent of purchasing a car. Based on the information stated on the credit app we received an approval for a loan. He then left a $500 deposit so we would hold the vehicle for him. As we were putting together the deal the financial institution asked...

for proof of residency and income. He could only prove less than half the amount of income he stated on the credit app. We were still trying to get him the loan when he told us he had to stop payment on the $500 check because his mortgage company would not allow him to write a check over $500 so he gave us two checks for $250 each and asked us to hold one for a week. We informed him at that time that he would need to pay a fee of $30 for stopping payment on the check, he agreed and gave us his debit card to run, which was rejected. He said to take the $30 out of one of the $250 checks. When we were unable to get him financed and assured the $250 che ck cleared his bank we refund him $220, marked the other $250 check as voided and returned it to the customer. [redacted] then called yelling at me and treating that he was going to go to the Revdex.com. I explained that we were charged for the stop pmt and he had agreed to the fee. He said that he wanted a black mark on us. Please let me know if you need further information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not dispute the 400 dollar refund on the extended warrenty . rather the sg finance employee luke mislead me into thinking I was signing papers to omit my option reguarding  the extened warrenty.im sure my signature appears on these papers through out.all I'm saying is I was mislead into a self destructive manner. of course luke nor the sales man work there so I am on my own.in trying to defend myself  all I want is a 2400 dollar balance. lest see if leo kateys ford can locate the finance employee.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On [redacted] nov ** 2014 I agreed to puchase a car and I was approved by [redacted] bank with a down payment of $16.10 to purchase a car. I put a stop on the check as soon as I found out I was denied. [redacted] nov ** I recieved a call from a manager named [redacted]. Who told me I wasnt qualified. Unfortunately manager submitted my checks on [redacted] Nov [redacted] 2014

[Please note} Manager asked what did I want him to do with my checks [i quoted rip them up because it is a 45 min drive each way. On nov ** Me and wife learned the checks was deposited on the NOV ** the after I recieved a call to tell me I was denied.Desired Settlement: They charged me $30..00 because I cancelled check Request refund of $30..00

Business

Response:

[redacted] completed a credit application with the intent of purchasing a car. Based on the information stated on the credit app we received an approval for a loan. He then left a $500 deposit so we would hold the vehicle for him. As we were putting together the deal the financial institution asked for proof of residency and income. He could only prove less than half the amount of income he stated on the credit app. We were still trying to get him the loan when he told us he had to stop payment on the $500 check because his mortgage company would not allow him to write a check over $500 so he gave us two checks for $250 each and asked us to hold one for a week. We informed him at that time that he would need to pay a fee of $30 for stopping payment on the check, he agreed and gave us his debit card to run, which was rejected. He said to take the $30 out of one of the $250 checks. When we were unable to get him financed and assured the $250 che ck cleared his bank we refund him $220, marked the other $250 check as voided and returned it to the customer. [redacted] then called yelling at me and treating that he was going to go to the Revdex.com. I explained that we were charged for the stop pmt and he had agreed to the fee. He said that he wanted a black mark on us. Please let me know if you need further information.