It is unfortunate that I received this complaint. I read the [redacted]’s complaint and I admit that my initial quality and craftsmanship was not my best work. However, to hired a professional painter and drywall contractor to fix all of the clients concerns. I went above and beyond correct these...
issues. The only item I wasn’t able to fix was the gapping in the laminate flooring. It was my plan to remove the areas of concern and replace the flooring when I continued flooring the remaining areas in the first floor. The [redacted]’s didn’t allow me the opportunity to correct the floor because they cancelled the project and demanded their deposit back. I issued the deposit back for the work I didn’t complete and they hired another contract before allowing fix the flooring. They claim that I am withholding $940 for work they didn’t agree to and unknown general conditions. My final invoice detailing this amount. I charged $500 for general conditions. This includes construction permits that cannot be refunded and disposal fees. I also had additional costs of the installation of new electrical outlets, a chandelier, and a carbon monoxide detector. I am willing to negotiate the costs additional work. However, I am unable to refund my general condition costs. Thank you, [redacted]
I completely reject the [redacted]’s response. I completed every task that I was contracted up until the point they cancelled the project. I went above and beyond to correct quality issues that the [redacted]’s addressed with me. Except for the flooring, which they didn’t allow me to fix, the completed work was very good. I see now that the [redacted]’s expectations were completely unreasonable. My previous explanation of my general conditions costs were accurate. Also, I permitted the project not as a bedroom but as a den. I added the closet to convert it into a bedroom after the building inspection, per the [redacted]’s request. I handle myself with the utmost professionalism and the same can’t be said about the [redacted]’s. Their claims that I was untruthful and dishonest are false. It is them that are misremembering our conversations and verbal agreements. I will refund the requested money not because I agree with any of their complaints, I just want this issue to be resolved.
It is unfortunate that I received this complaint. I read the [redacted]’s complaint and I admit that my initial quality and craftsmanship was not my best work. However, to hired a professional painter and drywall contractor to fix all of the clients concerns. I went above and beyond correct these...
issues. The only item I wasn’t able to fix was the gapping in the laminate flooring. It was my plan to remove the areas of concern and replace the flooring when I continued flooring the remaining areas in the first floor. The [redacted]’s didn’t allow me the opportunity to correct the floor because they cancelled the project and demanded their deposit back. I issued the deposit back for the work I didn’t complete and they hired another contract before allowing fix the flooring. They claim that I am withholding $940 for work they didn’t agree to and unknown general conditions. My final invoice detailing this amount. I charged $500 for general conditions. This includes construction permits that cannot be refunded and disposal fees. I also had additional costs of the installation of new electrical outlets, a chandelier, and a carbon monoxide detector. I am willing to negotiate the costs additional work. However, I am unable to refund my general condition costs. Thank you, [redacted]
I completely reject the [redacted]’s response. I completed every task that I was contracted up until the point they cancelled the project. I went above and beyond to correct quality issues that the [redacted]’s addressed with me. Except for the flooring, which they didn’t allow me to fix, the completed work was very good. I see now that the [redacted]’s expectations were completely unreasonable. My previous explanation of my general conditions costs were accurate. Also, I permitted the project not as a bedroom but as a den. I added the closet to convert it into a bedroom after the building inspection, per the [redacted]’s request. I handle myself with the utmost professionalism and the same can’t be said about the [redacted]’s. Their claims that I was untruthful and dishonest are false. It is them that are misremembering our conversations and verbal agreements. I will refund the requested money not because I agree with any of their complaints, I just want this issue to be resolved.