Lens and Brush Gallery

Revdex.com:I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below./This is the poorest response and unprofessional response I have ever heard of. I cannot help if they were mailed or not and the company should use a better method of distributing these certificates. There is no guarantee that mail is received
It can be lost in the mail since it is just a postcard..... REALLY and I just because they said they mailed it does not mean that I received it. Poor excuse! They need to reissue it by registered mail and I will sign for it.
Regards,*** ***

We cannot reissue a certificate as they are issued by [redacted] and we have no control over their preparation or mailing.  We can however, provide the information from the certificate to the customer is she goes to our store and advises the store of the lost certificate.  The store can then contact our corporate office and the certificate information can be obtained so the certificate may be redeemed.  The expiration on this certificate is January 31, 2016.

The rewards certificates are issued by our private label credit card bank - [redacted].  This customer's reward certificate for $400 was sent to her by [redacted] at the end of October 2015 to:  [redacted].