LendingClub Corporation

Initial Business Response /* (1000, 5, 2015/04/03) */
Thank you for giving Lending Club the opportunity to respond to *** ***'s Revdex.com (Revdex.com) complaint
Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as Transunion and Experian, are
permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")Under these same rules, Firm Offers must include instructions for how the consumer may opt-out of receiving future offersLending Club direct mail solicitations include a toll-free telephone number, as well as addresses for each of the three major national credit reporting agencies, which consumers can call to opt-out of all Firm OffersAdditionally, the solicitation includes a mailing address and email for consumers to specifically opt-out of communications from Lending Club
The toll-free number that Ms*** called, and is referring to in her complaint, is operated by the consumer credit reporting agencies, not Lending ClubThe agencies do require the consumer to provide their social security number in order to process the consumer's opt-out requestLending Club, however, only requires enough information to properly identify the mailing address, e-mail address, or telephone number the consumer wishes to opt-out
To comply with Ms***'s request, Lending Club has removed her name and address from its mailing listPlease note that Ms*** may continue to receive Firm Offers from other companies unless she contacts the consumer reporting agencies directly
We thank you again for the opportunity to respond to this complaint brought to uour attention by Ms***If Ms*** as any further questions or concerns, please have her contact Lending Club directly by email at ***@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST

Thank you for giving Lending Club the opportunity to respond to *** *** Revdex.com (Revdex.com) complaint
Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as *** *** *** ***, are permitted to include a consumer's name on lists
used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")Under these same rules, Firm Offers must include instructions for how the consumer may opt out of receiving future offers.
Lending Club provides consumers with the “Prescreen & Opt-Out Notice” on all direct mail credit solicitations with instructions for notifying credit bureaus of their wish to opt-out of all prescreened offers of credit. Additionally, the solicitation includes a mailing address and email for consumers to specifically opt-out of communications from Lending Club. Lending Club must have the name and address as it appears on the mailer in order to ensure that a consumer no longer receives direct mail solicitations
Lending Club records do not reflect that *** *** had previously contacted Lending Club to be opted out prior to the filing of this complaintWe attempted to contact her by phone and email on 5/17/to ensure that we have the correct information to opt her out but we were unable to reach herTo comply with her request, Lending Club has removed the following information from our marketing lists as of 5/18/2017:
*** *** *** ** *** *** *** ** ***
There may be additional marketing materials already heading her way, so please allow three to five weeks for all postal mail to stop arriving at her address. We apologize for any inconvenience this may cause. Additionally, if this is not the correct information or there’s another name or address she would like us to remove from our marketing list, please have her contact Lending Club and we will promptly remove it.
We thank you again for the opportunity to respond to this complaint brought to your attention by *** ***To the extent that *** *** has any further questions, please have her contact Lending Club directly by email at *** ** *** ** *** Mon-Fri 6am-2:30pm PST

Initial Business Response /* (1000, 5, 2015/05/14) */
Thank you for giving Lending Club the opportunity to respond to *** ***'s Revdex.com complaint
Records indicate Ms*** applied online for a personal loan through the Lending Club marketplace on April
12, At the time of Ms***'s loan request, Lending Club collected from Ms*** the required personal information needed to make a credit decisionFurthermore, Lending Club on behalf of WebBank, a Utah-chartered Industrial Bank, member FDIC, is required by federal law to obtain, verify, and record information that identifies each person who opens an account
Upon receipt of this Revdex.com consumer complaint, Lending Club's Fraud Department conducted an internal investigation of *** ***'s claimWe concluded that the circumstances of the event to which Ms*** has fallen victim are not a result of any actions by Lending Club, Lending Club employees, or Lending Club's affiliates
Lending Club is fully committed to complying with the privacy and data protection laws applicable to its operationLending Club's employee Standards of Conduct require all employees to maintain the confidentiality of sensitive nonpublic *** information to which they may be exposed during the course of their employmentViolation of this standard of employee conduct can lead to disciplinary action, up to and including terminationTo further protect Lending Club customers' personal information from unauthorized access and use, we use security measures that comply with federal lawThese measures include computer safeguards and secured files and buildings
In Ms***'s complaint, she stated that her credit card company found "the persons named on the account." If Ms*** has additional information regarding this matter, we ask that she contact us directly by email at ***@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PSTWe will comply with reasonable requests from law enforcement, regulatory agencies and Ms*** or her designee regarding this matter

Initial Business Response /* (1000, 5, 2015/05/27) */
Thank you for giving us the opportunity to respond to [redacted]'s Revdex.com complaint. We understand Mr. [redacted] is disappointed, and we would like to address his concerns regarding the loan application process and how it...

affects his credit.
Checking rates for a loan through the Lending Club marketplace does not impact a consumer's credit score because it results in a "soft" credit inquiry. Unlike a "hard" credit inquiry, which may be visible to future creditors, a soft inquiry does not negatively impact a consumer's credit score and can only be seen by the owner of the credit profile.
In order to determine potential loan offers and rates, Lending Club must be able to access an applicant's credit profile. Therefore, every consumer requesting a loan through Lending Club must authorize WebBank and Lending Club to obtain consumer reports and related information from one or more consumer reporting agencies, such as TransUnion, Experian, and Equifax. Lending Club will not process a loan request without the [redacted]'s full authorization.
When Mr. [redacted] submitted an online loan request through Lending Club, he agreed to Lending Club's Terms of Use (https://www.lendingclub.com/info/terms-of-use.action) and Credit Profile Authorization (https://www.lendingclub.com/info/borrower-credit-profile-authorization.action) through electronic signature. This allowed Lending Club to obtain his credit profile, which resulted in the soft credit inquiry. Again, this inquiry will not have a negative effect on his credit.

Loans originated through the Lending Club platform are underwritten and made by WebBank, a Utah-chartered Industrial Bank, member FDIC.
We attempted to reach out directly to Mr. [redacted] to explain the above information. To the extent that Mr. [redacted] has further questions, please have him contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST.

Initial Business Response /* (1000, 5, 2015/10/26) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint on behalf of the consumer [redacted]. We understand she is disappointed with the application process and concerned...

about her personal information, so we'd like to explain.
Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offers. As part of the application process, Lending Club may perform income verification to validate the income stated on the loan application. Lending Club requested documentation from the consumer to verify her stated personal annual income. Documentation was not received and, therefore, could not be verified.
Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDIC. Lending Club provided an adverse action notification to Ms. [redacted] describing the credit decision on behalf of WebBank. She can view the adverse action letter by logging into her Lending Club account.
To comply with Ms. [redacted]'s request, Lending Club has removed her name, address, and email from our marketing list. To the extent that Ms. [redacted] has previous applications or loans, Lending Club is required to keep records in accordance with the requirements of both federal and state law. We are unable to remove such information from our records database until such time that the required record retention period expires. This information can be viewed in our Privacy Policy on our website.
Please note that loan applications through Lending Club do not affect applicant credit scores, because it is not reported to credit bureaus as a hard credit inquiry. Ms. [redacted] may reapply for a loan through Lending Club in the future.
To the extent that Mr. [redacted] or Ms. [redacted] have further questions, please have them contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is fine that the Lending Club sends out "you are pre-approved" mailers. But they need to specify with some sort of notation as they do with their interest rate by putting an asterisk besides the the percentage rate that they print on their same mailer. They do not indicate that with the "you are pre-approved" statement. My wife could not verify her income as we later went through the application and if we knew that from the beginning to verify income then the application would never have been started from the beginning and give out her personal information. To us this is misleading and it needs to be change in the printing of their mailer so other people are not misled or misguided and also give out their personal information. This is not right.
Final Business Response /* (4000, 9, 2015/11/23) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint on behalf of the consumer [redacted].
Lending Club strives to provide the very best [redacted] to all of our customers. We're sorry we didn't meet Mr. and Mrs. [redacted]'s expectations and appreciate their feedback. We'll use their feedback to improve our [redacted], and we hope that we can regain their confidence in the future.
If there are further questions regarding this matter, please have Mr. [redacted] or Ms. [redacted] contact Lending Club directly by email at [redacted]@lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST.
Final Consumer Response /* (4200, 11, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to add that the Lending Club previously stated that they look at the client's income to verify the "possible" loan, which is fine on their part, but this is NOT PRE-APPROVED. Their advertisement was and is misleading They should of had some sort of notation by the "pre-approved" statement as they do for their loan percentage rate!!! I only hope they can "improve our [redacted]" statement. If they can guarantee to this significant change in their advertisement then I can be satisfied and for all their future customers!

The quickest loan I have ever taken out. Including weekend/holiday the loan funded in 14 days. Called to ask a question and the person was friendly and helpful. He also wanted to make sure I understood everything and thanked me for my call. The statement others have made about not disclosing a fee is absolutely false. It is clearly stated in the application process and again in the offer process, if you read it.

Thank you for giving LendingClub the opportunity to respond to [redacted] Revdex.com (Revdex.com) complaint.
Upon receipt of this complaint, LendingClub conducted an investigation and determined that a technical issue caused the delay in funding. Since then, [redacted]’s loan had issued on...

9/18/2017 and LendingClub spoke with her on 9/18/2017 to apologize for any inconvenience.
LendingClub strives to provide the very best service to all of our customers. We’re sorry we didn’t meet [redacted]’s expectations and appreciate her feedback.
We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted]. If [redacted] has further questions, please have her contact LendingClub directly by email at [redacted] or phone at [redacted], Mon-­Sat 8am - 5pm Pacific Time.

Supposedly they want to help fund my business expansion...at 30% APR?? NO THANK YOU!! THAT INTEREST RATE IS A RIPOFF!!

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint.
Lending Club records indicate an application was submitted in Mr. [redacted]'s name on 9/12/2015. During the loan review...

process, Mr. [redacted] contacted Lending Club and advised that he did not apply for a Lending Club loan and he had been a victim of identity theft. Upon learning this information, Lending Club immediately canceled the application and marked it as fraud. Lending Club advised Mr. [redacted] of these actions and discussed recommended next steps.
Lending Club spoke with Mr. [redacted] on 11/24 and will work with law enforcement to assist their investigation. To the extent that Mr. [redacted] has further questions, please have him contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon - Sat 6am - 5pm PST.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Send me the IP address from where the application originated.
Final Business Response /* (4000, 9, 2015/12/28) */
Thank you for the opportunity to respond to the complaint from Mr. [redacted]. Lending Club spoke with Mr. [redacted] via phone on 11/24/2015 to address his request. We also sent a follow up email to him on 12/7/2015 explaining the documentation we need from him in order to fulfill his request.
Lending Club considers the matter resolved. In the event Mr. [redacted] provides the required information, Lending Club will re-open the issue at that time.
We thank you again for the opportunity to respond to this complaint brought to our attention by Mr. [redacted]. Please let us know if there are any further questions on this matter. Additional questions may be directed to Lending Club Member Support directly via email [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat. 6am-5pm PST.

Complaint: [redacted]I am rejecting this response because:this is totally unprofessional and unfair when an informed consumer has made attempts to reach out to you multiple times to stay on track. I am not asking for loan modification, I am asking to continue to make payments showing good faith effort even if it can't be the whole payment. Guess you don't want my money at all. I will not dea with a collection agency. Sincerely,[redacted]

This pos company refuses to stop sending me junk. I have returned their junk mail numerous times with removal request. For every POS I get at my house from them I will be making a review on the Revdex.com site.
First Name [redacted]
Middle Name *
Last Name [redacted]
County Out of State
Company Name LENDINGCLUB CORPORATION
Address [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]

Initial Business Response /* (1000, 5, 2015/01/22) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint.
Ms. [redacted] expressed concern throughout the application process about a hard credit inquiry. She then contacted...

Lending Club on 12/5/14 to terminate her application. Due to an internal communication error, Lending Club did not withdraw Ms. [redacted]'s application, as she requested, and the application remained active in the system. Because the application remained active, Ms. [redacted] continued to receive correspondence from Lending Club pertaining to the application, including an Adverse Action notification on 12/22/14.
We understand Ms. [redacted]'s concern and we sincerely apologize for the confusion. Ms. [redacted] can rest assured that Lending Club did not perform a hard inquiry on her credit. While credit report information is reflected on the Adverse Action notice, that information was obtained by performing a soft credit inquiry. Soft credit inquiries have no negative effect on consumer FICO scores.
We thank you again for the opportunity to respond to this complaint brought to your attention by
Ms. [redacted]. To the extent Ms. [redacted] has any further questions or concerns, please have her contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat. 6am-5pm PST.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because the application remained active, Ms. [redacted] continued to receive correspondence from Lending Club pertaining to the application, including an Adverse Action notification on 12/22/14.
The above comment is inaccurate as I did not receive any correspondence from them from the moment I withdrew my application until receiving my notice of not being approved. Also, their representive [redacted], said I was approved for $19,000 on the soft credit check... and lender always "pre-approve" on a soft check. To indicate they pre approved me from a soft check, and then disapproved me from a soft check makes no sense. As a tech person it is always easy for people to talk about internal communication errors. If that is indeed the case then they need to examine their process and make improvements. I notice they have a number of "closed" complaints and this indicates there is something wrong in the way they do business. They may have an A+ rating, but it really does not means much when they have the number of complaints they have.

Initial Business Response /* (1000, 5, 2015/05/27) */
Thank you for giving us the opportunity to respond to [redacted]'s Revdex.com complaint. We understand Mr. [redacted] is disappointed, and we would like to clarify the pre-approval process.
Lending Club uses information provided by...

credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offers.
At the time of loan application, Lending Club asks the applicant for other important information, such as the applicant's personal annual income and employment status. Because several weeks can pass [redacted] the pre-screening process and the actual application, we also request updated information from the credit bureaus. Both sets of information are used to determine if an applicant qualifies for a loan offer at that time.
Common reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to the applicant's personal annual income or that changes have occurred in the applicant's credit report since pre-screening. The specific reasons why Mr. [redacted]'s loan application was declined are provided in an adverse action notice, which can be viewed by logging into his Lending Club account summary.
Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDIC. Lending Club delivered the adverse action letter to Mr. [redacted] on behalf of WebBank.
At Lending Club, we are always open to [redacted] feedback, and we appreciate Mr. [redacted]'s suggestion for our marketing letter. The use of the word "pre-approved" describes the firm offer of credit we extended to Mr. [redacted] after the initial pre-screen process. As stated in the offer letter we sent to Mr. [redacted] and described above, the pre-approved offer is subject to reverification of an applicant's creditworthiness at the time the applicant applies for the loan.
Please note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiry. Mr. [redacted] is eligible to apply again for a loan via Lending Club in the future.
To ensure Mr. [redacted] does not receive any future unwanted contact from Lending Club, we removed his contact information from our email and direct mail marketing lists. If there are further questions regarding this matter, please have Mr. [redacted] contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My credit score has only been increasing since last year. My annual income is $89,000 and employment is full-time for 18 years with the same company. If anything had changed since they did the pre-approval, then it was my credit score was better (even though only a few points). This type of practice should not be tolerated. I just received a pre-approved credit card offer from Merrick bank (after Lendingclub) . When I applied, they approved me for exactly what they pre-approved me for the amount that they offered in the letter. This is unacceptable. I want at least a $1000 credit offer at a respectable APR to help re-establish my credit like they promised.
[redacted]

Thank you for giving Lending Club the opportunity to respond to [redacted]’s Revdex.com (Revdex.com) complaint. 
The Lending Club Borrower Agreement stipulates that any overpayment over the contractual monthly payment received prior to the...

contractual due date is applied immediately toward a reduction in the principal of a loan, which is reflected on the borrower’s payment history. The contractual monthly payment amount is then applied on the due date.
Upon receipt of this complaint, Lending Club reviewed **. [redacted]’s payment history and confirmed her payments are being applied appropriately. Lending Club attempted to contact **. [redacted] on 6/14/2017 and 6/21/2017 to apologize for the confusion and clarify the information on her online account.
**. [redacted] is welcome to make an additional payment without any pre-payment penalty fees by contacting us over the phone or scheduling it on our website by logging into her Account Summary.
We thank you again for the opportunity to respond to this complaint brought to your attention by **. [redacted]. To the extent that she has further questions, please have her contact Lending Club directly by email at [email protected] or phone at [redacted], Mon-­Fri  8am - ­5pm Pacific Time.

Initial Business Response /* (1000, 5, 2015/10/14) */
Thank you for giving us the opportunity to respond to [redacted]'s Revdex.com complaint.
On 8/24/15, Ms. [redacted] contacted Lending Club advising she would be sending in a payoff check through a third party company. ...

Lending Club received a check on 8/31/15. The check was applied to her account on 8/31/15 and her loan status reflected as "fully paid" on 9/4/15. Because the payoff came from a third party, Lending Club submitted the refund check to that third party. The refund check was mailed on 9/29/15.
Lending Club apologizes for the delay in processing time.
A Lending Club representative spoke with Ms. [redacted] via phone on 10/1/15 to clarify the refund process and apologize for any confusion.

We thank you again for the opportunity to respond to this complaint brought to your attention by Ms. [redacted]. If there are further questions regarding this matter, please have Ms. [redacted] contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST.

Initial Business Response /* (1000, 5, 2015/12/30) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint.
We are aware of the situation referred to in the complaint to the Revdex.com. The circumstances of the event to which Ms. [redacted]...

has fallen victim are not the result of any actions by Lending Club or its affiliates. We are sorry to report that Ms. [redacted] is a victim of an ongoing scheme where the Lending Club name or a variation of Lending Club is used to entice victims to pay up-front fees for non-existent loans, which is known as an Advanced Fee Scam.
It appears that after a victim has applied for a loan online through an unaffiliated website, the victim's loan request information is somehow obtained by the fraudsters. The fraudster then contacts the victim using the Lending Club name or a variation of Lending Club. They promise the victim that they can obtain a loan through Lending Club by paying an application fee. In some instances, the fraudsters return to the same victim multiple times requesting additional funds in exchange for securing a loan. Funds are usually transferred to the fraudsters through the use of a Green Dot or Vanilla Visa card (or similar device), companies with whom Lending Club has no relationship.
Furthermore, all loans through Lending Club are made without any application fee and are funded by WebBank, a Utah Industrial Bank. Information regarding the relationship between Lending Club and WebBank may be found on our website at lendingclub.com.
Regrettably, Ms. [redacted] is another victim of this fraud scheme. She is not a consumer who has engaged in any financial transactions with Lending Club. The people she spoke with were part of the fraud scheme.
The Lending Club Fraud Department spoke with Ms. [redacted] on 12/18/2015 and an email was sent on 12/17/2015 to explain the scam and these recommended next steps. Lending Club recommended that Ms. [redacted] add a fraud alert to her Credit Bureau report, file a complaint with the Internet Crime Complaint Center, and report the scam to her state's Attorney General.
Lending Club continues to work with consumers and any and all appropriate and willing law enforcement agencies to find and prosecute these fraudsters (FBI Complaint Id: IXXXXXXXXXXXXXXXX, FTC Complaint Id: XXXXXXXX). The United States Secret [redacted] (San Francisco chapter) met with Lending Club on 11/13/13 to discuss this issue and has since launched their investigation.

Thank you for giving Lending Club the opportunity to respond to [redacted] Revdex.com (Revdex.com) complaint.We apologize for the experience [redacted] had with Lending Club when he was attempting to pay off his loans. Lending Club followed up with the representatives involved to ensure this experience does not happen again.We strive to provide excellent customer service and we appreciate [redacted] feedback. We hope to use his feedback to improve our service. We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted]. To the extent that [redacted] has further questions please have him contact Lending Club directly by email at [redacted] or phone at [redacted] Mon-Sat 6am-5pm PST.

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint.
Lending Club records indicate an application was submitted in Mr. [redacted]'s name on 9/12/2015. During the loan...

review process, Mr. [redacted] contacted Lending Club and advised that he did not apply for a Lending Club loan and he had been a victim of identity theft. Upon learning this information, Lending Club immediately canceled the application and marked it as fraud. Lending Club advised Mr. [redacted] of these actions and discussed recommended next steps.
Lending Club spoke with Mr. [redacted] on 11/24 and will work with law enforcement to assist their investigation. To the extent that Mr. [redacted] has further questions, please have him contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon - Sat 6am - 5pm PST.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Send me the IP address from where the application originated.
Final Business Response /* (4000, 9, 2015/12/28) */
Thank you for the opportunity to respond to the complaint from Mr. [redacted]. Lending Club spoke with Mr. [redacted] via phone on 11/24/2015 to address his request. We also sent a follow up email to him on 12/7/2015 explaining the documentation we need from him in order to fulfill his request.
Lending Club considers the matter resolved. In the event Mr. [redacted] provides the required information, Lending Club will re-open the issue at that time.
We thank you again for the opportunity to respond to this complaint brought to our attention by Mr. [redacted]. Please let us know if there are any further questions on this matter. Additional questions may be directed to Lending Club Member Support directly via email [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat. 6am-5pm PST.

Initial Business Response /* (1000, 5, 2016/01/05) */
Thank you for giving Lending Club the opportunity to respond to [redacted]'s Revdex.com (Revdex.com) complaint.
Mr. [redacted]'s December payment amount included a late fee which was assessed due to a late payment in the prior month. ...

After researching our records, we understand there was some confusion regarding the earlier payment, so Lending Club has refunded the late fee. To the extent that the late fee caused overdrafts in Mr. [redacted]'s bank account, Lending Club will also return those fees provided the borrower can substantiate them with documentation.
As for the date of the December payment, Lending Club records indicate the funds for Mr. [redacted]'s December monthly payment were received on 12/21/2015. Lending Club notifies financial institutions of the upcoming transaction the business day prior to the payment due date. As a result, some financial institutions may list the transaction as "pending" on a consumer's bank account. Lending Club recommends that Mr. [redacted] contact his financial institution to learn more about how pending transactions affect his account.
If there are further questions regarding this matter, please have Mr. [redacted] contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for giving us the opportunity to respond to [redacted]'s Revdex.com complaint. We would like to clarify the loan withdrawal process.
An applicant may cancel their request for a loan through Lending Club any...

time before the loan is issued by contacting Lending Club and requesting to do so. We make every effort to process these requests in a timely manner. Once a loan has issued, Lending Club is unable to withdraw it and borrowers will be responsible for repaying the loan, fees, and interest.
Mr. [redacted] followed the withdrawal procedure, and Lending Club apologizes for not processing his withdrawal request in a timely manner. Lending Club has been in contact with Mr. [redacted] to address his concerns. We have processed the cancellation of the loan, and Mr. [redacted] is not responsible for the loan principal or interest. Further, he will not incur any penalties or fees for this loan withdrawal. Finally, Lending Club will ensure that this loan is not reflected on Mr. [redacted]'s credit report.
We thank you for the opportunity to respond to this complaint brought to your attention by Mr. [redacted]. If there are further questions regarding this matter, please have Mr. [redacted] contact Lending Club directly by email at [redacted]@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST.