I just recently and unfortunately had my vehicle towed by this company. Loosing my car was bad enough but now I have missing legal documents, bank cards, brand new pair of vans still in the box and also personal letters that I kept in the glove box. I was missing a ring but some how that mysteriously popped up which I am grateful that they found or are giving back to me. They just threw my glasses into a trash bag and now are broken. I'm sorry but this is not customer service.
The vehicle was repossessed by us but no damage was done by our company As to the first allegation we have been in business years and never have, or never will, cut any line on any car that could jeopardize the safety of any person In addition the vehicle sat in our building overnight and there was not a sign of any oil leak that would have been visible had we cut the mentioned line.This vehicle (due to the type) was dollied, no chains, no hooks Nothing hooked underneath to cause damage Had a sway bar been snapped the vehicle would not have even been driveable out of our garage It was with no issues by the customer.In addition the vehicle is in poor condition, has over 150,miles on it It was located sitting and did not appear to have been driven for a long time If it had been driven it was ILLEGALLY as the plate on the vehicle [redacted] expired 13, over year ago Again, we do not think the vehicle was even being driven and they are trying to get us a previously damaged and worn out vehicle.Thank you for your assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, the company's response is absurd in a variety of waysWhether they've been in business for years or years is of no consequence or relevance as to whether or not they did or did not damage the vehicleSecond, the vacuum hose from the transfer casing that was cut would never leak oil- it simply provides a release of pressure- therefore it would not have leaked oil, nor any other fluid (any car company in business for years would know this)Third, whether or not the vehicle had expired tags or not, again, has no consequence or relevance as to whether their company damaged the vehicleIt's simply an attempt to distract from the true facts and matter at hand, and to try to defamate meThe next point they try to make, in which they state it appears the vehicle had not been driven in a long time is just absurdOur neighbors, including the Indiana State Police officer across the street (witnesses), can testify that the vehicle was used on a daily basisIt also had our children's car seats in it, it had a $stereo system installed in it, and other recent receipts fom gasoline purchases made within the last month and weeks.Had the vehicle been abandoned or not driven in a very long time, we clearly would not have these items in the vehicleAdditionally, we have pictures in which we drove the vehicle, with people inside (witnesses), to Brown County and back the very day before they repossessed it, and the vehicle did not show any signs of a broken sway barAs far as the company stating they placed the vehicle on a dolly to transport it, it still requires that the vehicle is moved and/ or lifted in order to place the vhicle on the dollyConsidering the State Trooper parks in the street immediately in front of our driveway, I find it hard and almost possible to believe this was a routine and easy task, given the length of the Ford Explorer plus the length of the tow vehicleSimple physics would explain that it is not only possible, but quite likely that a large amount of torque and uneven distribution of weight would occur in trying to accomplish dragging the vehicle to provide enough room to place on the dolly, and that the act of lifting the vehicle to place on the dolly, would be enough to place enough torque and pressure to the right front sway bar to snap it in halfWe also have a mechanic who looked at the damage, and agreed with the assessment that this must have occurred during thr repossession/ towing processAdditionally, the vehicle was not undriveable, but was immediately clear that the vehicle was driving in a manner that it had not been experiencing before the repossessionWe managed to drive the vehicle home slowly, and thankfully, only a short distance from Lenders Recovery, although it was very unsafe to drive Regards, [redacted]
The vehicle was repossessed by us but no damage was done by our company As to the first allegation we have been in business years and never have, or never will, cut any line on any car that could jeopardize the safety of any person In addition the vehicle sat in our building overnight and there was not a sign of any oil leak that would have been visible had we cut the mentioned line.This vehicle (due to the type) was dollied, no chains, no hooks Nothing hooked underneath to cause damage Had a sway bar been snapped the vehicle would not have even been driveable out of our garage It was with no issues by the customer.In addition the vehicle is in poor condition, has over 150,miles on it It was located sitting and did not appear to have been driven for a long time If it had been driven it was ILLEGALLY as the plate on the vehicle [redacted] expired 13, over year ago Again, we do not think the vehicle was even being driven and they are trying to get us a previously damaged and worn out vehicle.Thank you for your assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, the company's response is absurd in a variety of waysWhether they've been in business for years or years is of no consequence or relevance as to whether or not they did or did not damage the vehicleSecond, the vacuum hose from the transfer casing that was cut would never leak oil- it simply provides a release of pressure- therefore it would not have leaked oil, nor any other fluid (any car company in business for years would know this)Third, whether or not the vehicle had expired tags or not, again, has no consequence or relevance as to whether their company damaged the vehicleIt's simply an attempt to distract from the true facts and matter at hand, and to try to defamate meThe next point they try to make, in which they state it appears the vehicle had not been driven in a long time is just absurdOur neighbors, including the Indiana State Police officer across the street (witnesses), can testify that the vehicle was used on a daily basisIt also had our children's car seats in it, it had a $stereo system installed in it, and other recent receipts fom gasoline purchases made within the last month and weeks.Had the vehicle been abandoned or not driven in a very long time, we clearly would not have these items in the vehicleAdditionally, we have pictures in which we drove the vehicle, with people inside (witnesses), to Brown County and back the very day before they repossessed it, and the vehicle did not show any signs of a broken sway barAs far as the company stating they placed the vehicle on a dolly to transport it, it still requires that the vehicle is moved and/ or lifted in order to place the vhicle on the dollyConsidering the State Trooper parks in the street immediately in front of our driveway, I find it hard and almost possible to believe this was a routine and easy task, given the length of the Ford Explorer plus the length of the tow vehicleSimple physics would explain that it is not only possible, but quite likely that a large amount of torque and uneven distribution of weight would occur in trying to accomplish dragging the vehicle to provide enough room to place on the dolly, and that the act of lifting the vehicle to place on the dolly, would be enough to place enough torque and pressure to the right front sway bar to snap it in halfWe also have a mechanic who looked at the damage, and agreed with the assessment that this must have occurred during thr repossession/ towing processAdditionally, the vehicle was not undriveable, but was immediately clear that the vehicle was driving in a manner that it had not been experiencing before the repossessionWe managed to drive the vehicle home slowly, and thankfully, only a short distance from Lenders Recovery, although it was very unsafe to drive Regards, [redacted]