Lend Smart Mortgage, LLC

I am rejecting this response because: This company apparently has an issue with ethicsI never completed the form indicatedI attempted to go print the full application and was unable to now the documents no longer availableI only signed and dated forms sent to me via the portal they were already filled inHow could I lie that I never had a mortgage when all of my credit reports shows Wells Fargo Home Mortgage and it shows included in bankruptcyScott got those reports before anything was done and they have those documentsI don't understand why this person is lying about itThey can present them to the next agency this is escalated toI still say on the payment history from Wells Fargo it does not reflect any charges LATE CHARGES OR FEESSo this mortgage was reaffirmed, and Wells Fargo accepts those payments monthly yet it shows no LATE FEES so did they say my payments were late or the underwriterMortgage shows payments made after the 1st yet still there are no LATE FEESThe delinquent credit history is what I have issues with this information that he had from day one This was a waste of my money and timeAgain this company has an ethics issue as well Please be aware you will have thirty (30) minutes to type and submit your response belowAny correspondence submitted after this time frame may be deleted and it is not guaranteed Revdex.com will receive the information

*I called her January 16th, She gave me her credit information verbally *Mrs [redacted] was sent a Turn Down letter due to delinquent mortgage payments that she had on a mortgage in her name, which she stated was no longer her responsibility, and it was included in her bankruptcyIt was determined by the underwriter that the mortgage was still in her name and never included in her bankruptcy as she insisted Furthermore, her ex-husband is still living in the property, and the payments for the mortgage are coming out of their joint checking account Her approval was based on final underwriter approval I have provided the pre-approval with underwriter final stipulation.Mrs [redacted] 's house was not included in her BK as she insists it was In addition, Mrs [redacted] even states that she still believes the mortgage was in banruptcy per her own words in the compliant " The home that the past mortgage history is on was discharged in bankruptcy and I have no legal obligation to that debtThe debt is on my credit report and was not hidden it also does not have any current history nor does my transaction history from Wells Fargo that I present show any late payment fees or charges assessed to my account." Her mortgage is not reporting to the credit bureau, she is incorrect If I would have seen late paymentsThe loan would have not worked from the start.The point to consider is she gave me information regarding her loan with Wells Fargo It was not told to me that she reaffirmed her mortgage, that her ex-husband still lives in her house Mr [redacted] for some reason believes she is not responsible for her mortgage payment, but she is and if her ex no longer makes payment the house goes into foreclosure

Initial Business Response / [redacted] (1000, 8, 2015/09/15) */ The basis of this complaint is that the borrower's loan was denied after receiving complaints from a third party involved with the transactionOne has to stop and think how almost impossible this is in a 100% commission businessTo think that after working on a loan for months, investing dozens of man hours in the process, dealing with multiple parties and vendors, and overcoming hurdles; that anyone would purposely deny a loan because of how they were talked to on the phone is crazyWhy would we invest all of that time and then not get paid for it if we could? The originator and the company only get paid when we close loansWe deal with aggressive Real Estate Agents all the timeIf we chose to not close loans every time someone got upset we would not be in business very long The reality is that the borrower had a difficult file for multiple reasonsAfter overcoming multiple hurdles, the borrower needed an updated credit report to be pulledWhen that report was pulled, it showed new late payments that were not part of the original underwriteThese new late payments were the reason for the denialCredit was now unacceptableThe denial had absolutely nothing to do with anything else We could not remove the credit pulls from the bureau's if we wanted toThe credit was pulled to apply for a loan and this can't be removed Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The late payments we NOT in the underwriteAlso, found out that one payment was processed lateAnd very hard to believe that the denial was because of that report when back on June 22nd when that credit check was done, a conference call was made to the banker of those loans, as well as a letter of explanation was sent and that the second review after that came in as "ok" according to John ***'s email sent to Candy ***, the realtor we were usingQuestion: Why did Lendsmart not deny the loan AT THAT TIME?? But let us continue for TWO WEEKS to finish getting homeowners insurance and transcripts from the IRSAlso, I have contacted people I know that were/are in the mortgage business and they find it fishy that the denial was 100% denied due to the lates after not being late for years on anythingA lot of time and energy was not only put on Lendsmart but on us tooWages were lost due to all thisNo need to respond to thisI will be filing a complaint with the Attorney General of MN and talking to a personal Attorney

This application was taken based on information gathered in a conversation with Mrs[redacted] As with every application that proceeds additional documentation maybe required Her pre-approval was given based on information she gave to the originator, Mr [redacted] Per the pre-approval letter it noted additional documentation maybe required and underwriting needed to review the file When underwriting reviewed the file and bankruptcy papers it was determined that the property she filed bankruptcy on was reaffirmed; so she was still responsible for it Since she was responsible for it and the credit report didn't show the current payment history (it only shows up to 2012) a verification of payment history was requested by underwriting The result of this verification was that there had been recent late payments, which made the loan to not be approved and therefore a denial was sent The information used to make this decision was not provided and gathered until underwriting of the loan had started In addition a current mortgage statement was provided showing her name on the statement, further proving she was aware of her responsibility of this mortgage Finally Mrs [redacted] filled out the declarations on her incorrectly, stating that she did not own any residential property; which was also inaccurate.It is an unfortunate situation but Lend Smart Mortgage and Scott [redacted] did everything they could to get her loan application approved based on the information she provided

Initial Business Response /* (1000, 8, 2015/09/15) */
The basis of this complaint is that the borrower's loan was denied after receiving complaints from a third party involved with the transaction. One has to stop and think how almost impossible this is in a 100% commission business. To think...

that after working on a loan for months, investing dozens of man hours in the process, dealing with multiple parties and vendors, and overcoming hurdles; that anyone would purposely deny a loan because of how they were talked to on the phone is crazy. Why would we invest all of that time and then not get paid for it if we could? The originator and the company only get paid when we close loans. We deal with aggressive Real Estate Agents all the time. If we chose to not close loans every time someone got upset we would not be in business very long.
The reality is that the borrower had a difficult file for multiple reasons. After overcoming multiple hurdles, the borrower needed an updated credit report to be pulled. When that report was pulled, it showed new late payments that were not part of the original underwrite. These new late payments were the reason for the denial. Credit was now unacceptable. The denial had absolutely nothing to do with anything else.
We could not remove the credit pulls from the bureau's if we wanted to. The credit was pulled to apply for a loan and this can't be removed.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The late payments we NOT in the underwrite. Also, found out that one payment was processed late. And very hard to believe that the denial was because of that report when back on June 22nd when that credit check was done, a conference call was made to the banker of those loans, as well as a letter of explanation was sent and that the second review after that came in as "ok" according to John [redacted]'s email sent to Candy [redacted], the realtor we were using. Question: Why did Lendsmart not deny the loan AT THAT TIME?? But let us continue for TWO WEEKS to finish getting homeowners insurance and transcripts from the IRS. Also, I have contacted 2 people I know that were/are in the mortgage business and they find it fishy that the denial was 100% denied due to the lates after not being late for 2 years on anything. A lot of time and energy was not only put on Lendsmart but on us too.. Wages were lost due to all this. No need to respond to this.. I will be filing a complaint with the Attorney General of MN and talking to a personal Attorney.

This application was taken based on information gathered in a conversation with Mrs.[redacted].  As with every application that proceeds additional documentation maybe required.  Her pre-approval was given based on information she gave to the originator, Mr. [redacted].  Per the pre-approval letter it noted additional documentation maybe required and underwriting needed to review the file.  When underwriting reviewed the file and bankruptcy papers it was determined that the property she filed bankruptcy on was reaffirmed; so she was still responsible for it.  Since she was responsible for it and the credit report didn't show the current payment history (it only shows up to 2012) a verification of payment history was requested by underwriting.  The result of this verification was that there had been recent late payments, which made the loan to not be approved and therefore a denial was sent.  The information used to make this decision was not provided and gathered until underwriting of the loan had started.  In addition a current mortgage statement was provided showing her name on the statement, further proving she was aware of her responsibility of this mortgage.  Finally Mrs. [redacted] filled out the declarations on her 1003 incorrectly, stating that she did not own any residential property; which was also inaccurate.It is an unfortunate situation but Lend Smart Mortgage and Scott [redacted] did everything they could to get her loan application approved based on the information she provided.

I am rejecting this response because: This company apparently has an issue with ethics. I never completed the form indicated. I attempted to go print the full application and was unable to now the documents no longer available. I only signed and dated forms sent to me via the portal they were already filled in. How could I lie that I never had a mortgage when all 3 of my credit reports shows Wells Fargo Home Mortgage and it shows included in bankruptcy. Scott got those reports before anything was done and they have those documents. I don't understand why this person is lying about it. They can present them to the next agency this is escalated to. I still say on the payment history from Wells Fargo it does not reflect any charges LATE CHARGES OR FEES. So this mortgage was reaffirmed, and Wells Fargo accepts those payments monthly yet it shows no LATE FEES so did they say my payments were late or the underwriter. Mortgage shows payments made after the 1st yet still there are no LATE FEES. The delinquent credit history is what I have issues with this information that he had from day one.  This was a waste of my money and time. Again this company has an ethics issue as well. 
Please be aware you will have thirty (30) minutes to type and submit your response below. Any correspondence submitted after this time frame may be deleted and it is not guaranteed Revdex.com will receive the information.

*I called her January 16th, 2017. She gave me her credit information verbally.  *Mrs. [redacted] was sent a Turn Down letter due to delinquent mortgage payments that she had on a mortgage in her name, which she stated was no longer her responsibility, and it was included in her bankruptcy. It was...

determined by the underwriter that the mortgage was still in her name and never included in her bankruptcy as she insisted .  Furthermore, her ex-husband is still living in the property, and the payments for the mortgage are coming out of their joint checking account.  Her approval was based on final underwriter approval.  I have provided the pre-approval with underwriter final stipulation.Mrs. [redacted]'s house was not included in her BK as she insists it was.   In addition, Mrs. [redacted] even states that she still believes the mortgage was in banruptcy per her own words in the compliant " The home that the past mortgage history is on was discharged in bankruptcy and I have no legal obligation to that debt. The debt is on my credit report and was not hidden it also does not have any current history nor does my transaction history from Wells Fargo that I present show any late payment fees or charges assessed to my account."  Her mortgage is not reporting to the credit bureau, she is incorrect.  If I would have seen late payments. The loan would have not worked from the start.The point to consider is she gave me false information regarding her loan with Wells Fargo.  It was not told to me that she  reaffirmed her mortgage, that her ex-husband still lives in her house.  Mr. [redacted] for some reason believes she is not responsible for her mortgage payment, but she is and if her ex no longer makes payment the house goes into foreclosure.