Leisure Tech

The business has responded Please see below:
We are in contact with *** ***'s attorney to address this issue** ***'s attorney reached out to us and admitted *** *** is
difficult to deal with and preferred we deal with him directly*** *** has verbally abused my staff and verbally threatened my companyThe reason we told *** *** we could not help him because he opened his pool himself was because upon opening he never cleaned his filter and the reason his slide wouldn't work was due to his cartridges in filter being dirty, causing no flowThere is nothing wrong with his skimmer, we went out to the house and everything is in perfect working order...the issue he is complaining about is the mortar joint between the skimmer and the paverIt was always there since the pavers were installed by another contractorThe phone application he is having problems with is a manufacturer defectThe warranty department told *** *** how to resolve the issue but we does not want to deal with the manufacturerWe are trying to make arrangements with *** ***'s attorney to replace his module and will keep the Revdex.com informed

Review: on or approximately the first week of June 2014 this vendor installed an inground pool at a cost in excess of $60,000.00 which included slide and diving board. The pool also features a [redacted] automated feature so I may control slide lights etc. from an app on my phone. I contacted the manufacturer [redacted] because app is not opening. They said it was a problem with module and should be returned and replaced.The vendor is refusing to come and address this problem as well as several other issues including the skimmer not properly attached to pool and grommet installed for $4000.00 pool cover came out as it was installed in dirt! Instead of concrete skirt! I personally visited office on 6/*/15 and was assured these issues would be taken care of this week! I recieved a phone call this morning that they will not do anything because they did not open pool this year! I feel I am being extorted because I did not hire them to open pool which I should be able to do on my own! PLEASE HELP THEY ACT LIKE GANGSTERS I AM A ** YEAR OLD RETIRED WIDOWER AND FEEL VENDOR IS RESPOSIBLE TO REPAIR THESE ISSUES ASAP! THANK YOU AND GOD BLESS!Desired Settlement: CORRECT ALL NECESSARY DEFICIENCIES ASAP!

Business

Response:

The business has responded. Please see below:We are in contact with [redacted]'s attorney to address this issue. [redacted]'s attorney reached out to us and admitted [redacted] is difficult to deal with and preferred we deal with him directly. [redacted] has verbally abused my staff and verbally threatened my company. The reason we told [redacted] we could not help him because he opened his pool himself was because upon opening he never cleaned his filter and the reason his slide wouldn't work was due to his cartridges in filter being dirty, causing no flow. There is nothing wrong with his skimmer, we went out to the house and everything is in perfect working order...the issue he is complaining about is the mortar joint between the skimmer and the paver. It was always there since the pavers were installed by another contractor. The phone application he is having problems with is a manufacturer defect. The warranty department told [redacted] how to resolve the issue but we does not want to deal with the manufacturer. We are trying to make arrangements with [redacted]'s attorney to replace his module and will keep the Revdex.com informed.