Leila's Linen, Inc

Revdex.com:
At this time, I have not been contacted by Leila's Linen, Inc regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear [redacted],
Thank you for your reply. It is our understanding [redacted] from Leila's Linens is working with you regarding the repair of this item. We recommend you speak to him directly regarding your table, he can be reached at ###-###-####.
Sincerely,
[redacted]
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
I have already talked to [redacted] and he is only offering the repair of table that is not accepatble to me as  my dining table is HIGH END and it
can't be repaired to it's origainal look and intricate detail of the piece.  Therefore I am asking for REPLACEMENT COST of $2,810.31.
[redacted]
Regards,
[redacted]

Thank you for reaching out to the Revdex.com regarding the table runner you purchased from our [redacted] stores. 
We were sorry to learn the table runner you purchased did not meet the standard of quality merchandise [redacted] carries.  Our insurance company has...

been in contact with the manufacturer of the table runner, Leila’s Linens, and they would like the opportunity to assist you with the repair of your table.  If you could please contact [redacted] at ###-###-####, he would be happy to speak with you. 
Again, thank you for bringing this to our attention, if we can be of further assistance please contact me at ###-###-####.
Sincerely,
[redacted]
[redacted]

Review: I bought a table runner from [redacted] store and put it on my dining table to see if the color cordinates with my tabel chairs. I left table runner on my dining table for about 5-6 days or so and than I decided that it really does not go well so I decided to return it. When I picked up the table runner from table, I noticed that it stained my table. I was shocked as I have high-end dining table (Vanguard Furniture - Astoria Dining Table W732T-ES- cost $2,810.31). I went to store and talked to [redacted] and he told me that someone from their insurance company will contact me.

I was contacted by [redacted] back in March'14. I have been in correspondance with her for more than three months without any result. I gave her all info she requested. She says that the manufacturer is responsible for it and she is trying them to pay for my table. That may be true but I purchased table runner form [redacted] so they are responsible party.

I request $2,810.31 from [redacted] ASAP as I have been patiently following with their insurance company for more than three months without any result.

p.s. I have all corrospondance e-mails, please let me know if you would like to see them all. Thanks!Desired Settlement: I request $2,810.31 from [redacted] ASAP as I have been patiently following with their insurance company for more than three months without any result.

Business

Response:

Thank you for reaching out to the Revdex.com regarding the table runner you purchased from our [redacted] stores.

We were sorry to learn the table runner you purchased did not meet the standard of quality merchandise [redacted] carries. Our insurance company has been in contact with the manufacturer of the table runner, Leila’s Linens, and they would like the opportunity to assist you with the repair of your table. If you could please contact [redacted] at ###-###-####, he would be happy to speak with you.

Again, thank you for bringing this to our attention, if we can be of further assistance please contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

[If you are rejecting the business's response please enter your rejection comments here.]

I have already talked to [redacted] and he is only offering the repair of table that is not accepatble to me as my dining table is HIGH END and it

can't be repaired to it's origainal look and intricate detail of the piece. Therefore I am asking for REPLACEMENT COST of $2,810.31.

Regards,

Business

Response:

Dear [redacted],

Thank you for your reply. It is our understanding [redacted] from Leila's Linens is working with you regarding the repair of this item. We recommend you speak to him directly regarding your table, he can be reached at ###-###-####.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Leila's Linen, Inc regarding complaint ID [redacted].

Sincerely,