Dear sir; we don't have a record of Mr.[redacted] purchase 7/9/2013. And no written record of him contacting us on a complaint of cracks and peels on a recliner. Southern motion has a one year warranty on fabric, bonded leather, or...
leather. Lehnen's furniture and Southern motion the recliner company both would still like to see if we can help Mr. [redacted] with replacement of damaged fabric and repair. We need more information to help Mr.[redacted]. a copy of his bill of sale and model number and serial number should be stapled under the footrest. If Mr.[redacted] purchase date is accurate the factory representative said they would replace parts if still available, and pay labor to repair, but we need more information to go forward. Please contact me John [redacted] or Bob [redacted] my service manager. Thank you for contacting me and bringing this complaint to our attention. Sincerely John [redacted]
Dear sir; we don't have a record of Mr.[redacted] purchase 7/9/2013. And no written record of him contacting us on a complaint of cracks and peels on a recliner. Southern motion has a one year warranty on fabric, bonded leather, or...
leather. Lehnen's furniture and Southern motion the recliner company both would still like to see if we can help Mr. [redacted] with replacement of damaged fabric and repair. We need more information to help Mr.[redacted]. a copy of his bill of sale and model number and serial number should be stapled under the footrest. If Mr.[redacted] purchase date is accurate the factory representative said they would replace parts if still available, and pay labor to repair, but we need more information to go forward. Please contact me John [redacted] or Bob [redacted] my service manager. Thank you for contacting me and bringing this complaint to our attention. Sincerely John [redacted]