Lehigh Fuels, LLC

Customer ordered fuel on Monday January 26/15.Lehigh Fuels delivered the fuel ordered on Thursday January 29/15New Customer Service Representative, in error, added her as an “automatic customer” in our system.Due to the extreme/cold weather conditions (our degree day calculations) her address came up “automatically” to receive a further delivery.February 12/15, gallons were deliveredTicket left by driver for fuel on February 12/Customer ignored the ticket.2/Customer Service Representative called to apologize for the error she made, explaining why she received gallons, and sent a copy of the ticket (proof of delivery).2/Further proof of delivery sent, a phone call from Operations ManagerThe customer is offered a discount for the oil.5/20/Copy of ticket sent again (proof of delivery).5/27/Customer continues to refuse Lehigh Fuels access in order to pump out gallons of heating oil.Customer offered significant discount for the gallons received, however, customer refuses to pay Annette K [redacted] Sales/MarketingLehigh Fuels - [redacted] ***- [redacted] Inc[redacted] *** [redacted] , Whitehall, PA [redacted] [redacted] @lehighfuels.com [redacted] ***, Frackville, PA [redacted] [redacted] @ [redacted] Pottsville, PA [redacted] [redacted] @ [redacted] .com Cell: ###-###-####Lehigh Fuels Office: ###-###-####

Customer ordered fuel on Monday January 26/15.Lehigh Fuels delivered the fuel ordered on Thursday January 29/15New Customer Service Representative, in error, added her as an “automatic customer” in our system.Due to the extreme/cold weather conditions (our degree day calculations) her...

address came up “automatically” to receive a further delivery.February 12/15, 55.9 gallons were delivered. Ticket left by driver for fuel on February 12/15. Customer ignored the ticket.2/26 Customer Service Representative  called to apologize for the error she made, explaining why she received 55.9 gallons, and sent a copy of the ticket (proof of delivery).2/27 Further proof of delivery sent, a phone call from Operations Manager. The customer is offered a discount for the oil.5/20/15 Copy of ticket sent again (proof of delivery).5/27/15 Customer continues to refuse Lehigh Fuels access in order to pump out 55.9 gallons of heating oil.Customer offered significant discount for the 55.9 gallons received, however, customer refuses to pay.   Annette K[redacted]Sales/MarketingLehigh Fuels - [redacted] Inc.[redacted], Whitehall, PA  [redacted]       [redacted]@lehighfuels.com[redacted], Frackville, PA  [redacted]       [redacted] Pottsville, PA  [redacted]    [redacted].com Cell:   ###-###-####Lehigh Fuels Office:  ###-###-####