Legends Car Wash

This letter is to inform you that [redacted] *** has received more VIP coupons and used them as well as received a check for $dated 4/17/check # [redacted] that has been cashed ! We have tried to satisfy Miss *** and have sent her a total of nine VIP coupons and refunded her entire purchase and we have been striving for good customer service since And we hope that [redacted] has considered this more than adequate response for her apparent in adequate car wash due to low soap on one pass of a seven pass system Regards [redacted]

I have personally tried to contact this person and personally sent them three free car washes totaling $apiece also both my attendance have attempted to contact her one of them was successful and also sent three free coupons for $apiece my other attendant hasn't received a phone call
back I would love to take care of her however I'm getting no response on her phone And can't confirm that she is receiving our free passes were sending her ? Thanks legends car wash

This letter is to inform you that [redacted] has received 3 more VIP coupons and used them as well as received a check for $12.00 dated 4/17/17 check #[redacted] that has been cashed ! We have tried to  satisfy Miss [redacted] and have sent her a total of nine VIP coupons and refunded her entire purchase and we have been  striving for good customer service since 2004  And we hope that [redacted] has considered this more than  adequate response  for her  apparent  in adequate car wash due to low soap on one pass of a seven pass system .  Regards [redacted]

I am rejecting this response because: I have not received any 'free' carwashes that were promised to me months and months ago. I have tried many times to reach you, left several messages, and after no reply I finally filed this complaint; which was left unanswered until months later. My time is valuable and I do not have any of it to waste constantly trying to reach you. I would like to have my money refunded to me immediately. I know you have my address because I have left it several times on your voicemail.
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