Legend Dental

Please find attached a word document containing our response to the issued complaintThis response was penned by [redacted] ***, the Regional Manager of our locationPlease let us know if you have any further questions.Best, [redacted] Office ManagerLegend DentalW Anderson LnBuilding 3, Suite 300Austin, TX P: 512-420-Legend DentalW Anderson Ln #300Austin, TX 78757(512) 420-00507/02/15[Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.]In reference to the Revdex.com complaint filed by [redacted] We do acknowledge the mistake and we are aware of the issues it has caused the patientWe have incorporated a new front office employee who is well versed in the contracted insurances and taken necessary steps to remove ourselves on the network of providersWe hope that these steps will stop us from making these mistakes in the futureAt the time the patient was in the office, we honored her insurance fees which we believe was the right thing to doAlthough we are not in the network, we acknowledged the mistake and wanted to do the right thingSince the patient has requested the refund, we will gladly honor it as wellWe would have been glad to honor it if she asked us at the office level as wellThe refund will be processed and mailed to the patient Please consider the matter resolved [redacted] ***Legend Dental

Please find attached a word document containing our response to the issued complaintThis response was penned by *** ***, the Regional Manager of our locationPlease let us know if you have any further questions.Best,*** ***Office ManagerLegend
DentalW Anderson LnBuilding 3, Suite 300Austin, TX P: 512-420-0050
Legend DentalW Anderson Ln #300Austin, TX 78757(512)
420-00507/02/15[Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.]In reference to the Revdex.com complaint
filed by *** ***We do acknowledge the mistake and we are aware of the
issues it has caused the patientWe have incorporated a new front office
employee who is well versed in the contracted insurances and taken necessary
steps to remove ourselves on the network of providersWe hope that these steps
will stop us from making these mistakes in the futureAt the time the patient was in the
office, we honored her insurance fees which we believe was the right thing to
doAlthough we are not in the network, we acknowledged the mistake and wanted
to do the right thingSince the patient has requested the refund, we will
gladly honor it as wellWe would have been glad to honor it if she asked us at
the office level as wellThe refund will be processed and mailed to the
patient Please consider the matter resolved*** ***Legend Dental

Please find attached a word document containing our response to the issued complaint. This response was penned by [redacted], the Regional Manager of our location. Please let us know if you have any further questions.Best,[redacted]Office ManagerLegend Dental2525 W Anderson LnBuilding 3,...

Suite 300Austin, TX 78757 P: 512-420-0050 Legend Dental2525 W Anderson Ln #300Austin, TX 78757(512)
420-00507/02/15[Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.]In reference to the Revdex.com complaint
filed by [redacted]. We do acknowledge the mistake and we are aware of the
issues it has caused the patient. We have incorporated a new front office
employee who is well versed in the contracted insurances and taken necessary
steps to remove ourselves on the network of providers. We hope that these steps
will stop us from making these mistakes in the future. At the time the patient was in the
office, we honored her insurance fees which we believe was the right thing to
do. Although we are not in the network, we acknowledged the mistake and wanted
to do the right thing. Since the patient has requested the refund, we will
gladly honor it as well. We would have been glad to honor it if she asked us at
the office level as well. The refund will be processed and mailed to the
patient.  Please consider the matter resolved. [redacted]Legend Dental