LegalContracts.com

Initial Business Response /* (1000, 5, 2015/11/19) */
Hello,
Thank you for your feedback
Our trial offer is free for a one week periodIn this day time period, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou
also receive an email recapping the offer details and the date and time to cancel by appear in the email
We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the week period
Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work on our web site to improve all areas of service
Cynthia
Customer Support

Thank you for your comments Our records show you selected a day free trial on August 11/and there was no cancellation on file until you contacted us on September 30/At that time, our agent cancelled the account and offered the refund for the September 27/chargeWhen you
selected the offer, it does clearly state the need to cancel or the subscription commences until you cancel the accountThe credit card page provides the same details as does the receiptWe also sent you an email on August 11th confirming the need to cancel and the date and time to cancel by appears in bold fontWe also sent you an email on August 25/advising you your subscription had started In future, if you have issues printing contracts, please ensure you contact our customer support team at 1-877-612-9120, Monday to Friday, 6am to 5pm MTThey can easily assist you with your document needs As a courtesy, we have refunded both chargesPlease allow 3-business days for processing

Complaint: ***
I am rejecting this response because:First I will say I appreciate that you provided me access to my document without me giving you my payment details.*** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** There is nowhere on your site that indicates that you have to give your payment details to get a free documentIt is hard enough to find your terms and conditions let alone reading them and understanding them** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** * *** *** ** *** ** ** *** ** *** *** *** *** *** ** *** ** *** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** * *** *** ** *** * * *** *** *** *** *** *** *** *** ** * *** *** ** ** *** *** *** * *** ** *** *** *** *** *** ** * *** ** *** *** * *** ** *** ** *** *** ** *** * *** *** *** *** *** *** *** *** ** * *** *** ** *** *** ** *** ** *** * *** *** *** *** *** ** ** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** * *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ***
Sincerely,
*** ***

Hello ***, Thank you for your feedback Our trial offer is free for a one week periodThere are no charges to the credit card if you cancel within daysYou can create, download and print as many documents as you needYou can cancel at any time and there is no obligation to
continue your subscriptionTo cancel, log into your account and type the word cancel in the search boxYou can also call us at 1-877-612-We are open 6am to 5pm MT, Monday to Friday If you do not wish to have your financial information on our site once you have printed your document, you can delete all your informationSign in and from the My Account page, click the Settings tabThe Delete My Account button is located on the bottom right hand sideOnce you delete your account, we cannot retrieve any documents We appreciate your feedback. Do not hesitate to let us know if we can assist you with anything else Regards, *** Customer Support Tell us why here

Hello ***, Thank you for your comments. When customers search for a document, our research does show they want to access the document immediatelyAfter you complete your document, you have a choice of two or three license optionsWe do offer a Week Free Trial which states that it is
free for week and the charge will be $33/month after the trial ends. You can cancel anytime with no obligations Marketing has been made aware of your commentsWe do comply with current online sales guidelines I see that you spoke to one of our representatives on Feb 22/17. They issued a Free Basic License which provides access to your Service Agreement until Feb 28/ We do state our Terms and Conditions on the bottom of the website and the link is also provided on the check-out screenThis does include our Privacy PolicyPlease click on the link below to read through thisTerms and Conditions If you any further concerns please contact me Toll Free: +*** *** *** Regards, Cynthia S*Customer Support

Thank you for your comments.   Our records show you selected a 7 day free trial on July 12/16. We do not show a cancellation request on file until you contacted us on Oct 7/16. At that time, our agent cancelled the account for you. There was no prior cancellation by telephone, chat, email or...

online cancellation. The cancellation details appear clearly on the 7 day free trial offer and this information appears again on the credit card and receipt page. We also sent you an email on July 12/16 with the date and time to cancel by in bold font. Another email was sent on July 20/16 advising you your subscription had started for $33.00/month.   When our agent spoke with you, you indicated that you did prepare the document and we have a completed LLC operating agreement on file with your personal details. There was no indication that there was anything wrong with the document and you did not mention that at the time of your call on October 7/16.   As a courtesy, we have issued a refund for the September 19/16 charge. You are responsible for the remaining two charges due to the late cancellation.   Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]